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Arketa · 1 day ago

Customer Care Representative

United States

Full-time

Remote

Entry Level

$45K/yr - $50K/yr

1+ years exp

Arketa is building the operating system for modern fitness and wellness, aiming to make wellness more accessible. The Customer Care Representative will support partners by providing assistance and fostering relationships to enhance their experience with Arketa's platform.

FitnessHealth CareSoftwareWellness

Responsibilities

Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email

Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries

Guide new Partners through the onboarding and migrating process

Host weekly webinars

Troubleshooting and problem solving quickly to deliver fast responses

Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation

Become an expert on all things Arketa by learning new tools and keeping our customers educated

Always advocating for our Partners while also advocating for Arketa

Report on insights + industry feedback from customers to improve product features

Qualification

Customer SupportWritten CommunicationProblem SolvingIndustry Software MBOIndustry Software ArketaIntercomSlackNotionGoogle SuiteEmpathyOrganizedMulti-taskingTeam Player

Required

You love meeting and helping new people, kindness comes easily to you, and you have a great attitude!

You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent

You have previous experience in a role requiring impeccable written communications across social and email

Have great judgment and can problem solve on your feet, always keeping the customer experience in mind

Ability to identify opportunities for process improvement that contributes to a first-class customer experience

Can explain complex issues clearly

Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals

Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals

Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you

1-2 years experience in a Customer Support, Communications/PR, or social-oriented role