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Wisconsin Court System / Wisconsin Supreme Court · 10 hours ago

Technical Support Engineer

Madison, WI

Full-time

Onsite

Entry, Mid Level

$71K/yr - $85K/yr

2+ years exp

The Wisconsin Court System is seeking a Technical Support Engineer to deliver and maintain robust technical solutions. The role involves providing technical assistance and support for the computing infrastructure that enables the operations of the court system, including troubleshooting hardware and software issues for over 2,800 users across 80 locations.

Judiciary

No H1B

Hiring Manager

Abbey Read

Responsibilities

Provides maintenance and support for Wisconsin Court System software and hardware

Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin

Provides technical customer support to all court system employees and takes corrective action

Performs field service to upgrade hardware or troubleshoot and resolve technology issues

Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems

Implements cyber security policies

Qualification

Technical supportComputer hardware supportNetworking knowledgeTechnical troubleshootingCyber security policiesAudio/visual equipment setupCustomer serviceVerbal communicationWritten communication

Required

Associate's Degree in computer science, computer technician, or related field

At least two years' experience: providing phone‐based technical support; in computer hardware and software support and maintenance; and installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals

Good knowledge of local and wide area networking; computer operating systems and hardware; and information technology needs of court system

Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas; technical troubleshooting; verbal and written communication; and providing professional customer service

Ability to setup computers, related peripherals and audio/visual equipment, and to implement infrastructure hardware, address technical emergencies, and uphold cyber security policies

Employment will require a criminal background check

Must meet the minimum standards for driving a state vehicle

Must be able to travel throughout the State of Wisconsin with overnights

Travel will be minimally 25% of the time

Ability to occasionally lift objects weighing up to 75 pounds

The Wisconsin Court System does not sponsor work visas

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire