Apply on Employer Site

WVU Medicine · 3 days ago

Ambulatory Office Manager-Urology

Wheeling Hospital (WHH)

Full-time

Onsite

Mid, Senior Level

2+ years exp

WVU Medicine is a healthcare provider, and they are seeking an Ambulatory Office Manager for their Urology department. The role involves providing leadership and management of assigned areas to ensure quality patient care and effective delivery of services.

Health CareHospitalMedical

Responsibilities

Plans, organizes, implements and evaluates the delivery of patient care in accordance with the policy and procedures, philosophy and mission

Develops, implements and supports strategies for the delivery of quality patient care based on the requirements of the medical service while achieving positive patient relations in a teaching environment

Ensures staff provides quality, effective care consistent with relevant policies, procedures and access and service standards. Monitors and evaluates quality of care

Works closely with staff and peers to identify opportunities to improve patient care. Coordinates activities between the clinical service and other clinical units to ensure quality patient care

Facilitates the development of departmental policies and procedures and ensures compliance. Ensures department is in compliance with applicable regulations, i.e., CLIA, OSHA, Medicare, etc

Promotes customer satisfaction in a professional, constructive manner

Collaborates with Medical Director to ensure program goals are established and achieved

Responsible for the coordination, organization and delegation of operational aspects of the department to ensure effective, efficient delivery of services

In conjunction with Director/Administrator, Clinical Services and in accordance with mission and goals, determines the service needs in terms of patient and staff requirements

Assures that staff provides patient focused care. Resolves patient care issues as identified

Reviews outcomes and evaluates operational systems to ensure ongoing improvement. Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development

Collaborates with medical staff and other personnel in promoting and planning optimal patient care. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues

Selects, hires, trains, manages and evaluates the effectiveness of employees on a continuous basis. Promotes teamwork, contributing to positive employee morale

Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement. Coaches and counsels to correct identified performance deficiencies

Establishes goals, and provides follow up within established Human Resources policies

Ensures compliance with policies and ensures staff meets the established access and service standards

Devises communication system to keep all personnel informed of operations

Fosters a competent staff through the provision of orientation, inservices, continuing education programs and professional development

Assists with the creation and oversight of clinic budgets

Demonstrates an awareness of departmental budget for personnel, materials and services through efficient use of the same. Assures cost effective staffing patterns, schedules and appropriately utilizes staff

Reviews trends with Medical Director/Administrator. Monitors utilization of equipment and supplies and prioritizes budget requests to ensure safe patient care and optimal utilization of resources. Approves and maintains payroll documents. Analyzes trends to develop long range plans for budget needs

Participates in committees and completes additional projects as assigned

Qualification

Healthcare management experienceBasic Life Support certificationPatient care deliveryRegulatory compliance knowledgeTeam buildingCustomer satisfactionPerformance evaluationBudget management