HCLTech · 2 days ago
SME - NetApp FAS, EMC Isilion
San Diego, CA
Full-time
Onsite
Senior LevelHCLTech is seeking a Subject Matter Expert in Support & Operations to enhance customer satisfaction and operational efficiency. The role involves resolving escalations related to EMC Isilion, mentoring team members, and engaging with stakeholders to improve service delivery.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Ensure On-Time Resolution And Compliance Of Escalated Incidents Related To Emc Isilion, Adhering To Agreed Slas And Quality Standards To Maintain High Customer Satisfaction
Mentor And Guide Team Members In Best Practices For Emc Isilion Operations While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing
Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Participating In Capacity Planning Discussions To Optimize Resource Allocation
Actively Engage In Customer Meetings To Gather Feedback And Understand Issues Faced, Contributing To Strategies That Enhance Customer Satisfaction And Operational Efficiency
Validate And Analyze Root Cause And Trend Analyses To Identify Performance Improvements, Preparing Insightful Reports For Presentation To Key Business Stakeholders
Qualification
Required
In-Depth Knowledge Of Emc Isilion And Its Operational Best Practices
Strong Analytical Skills For Incident Resolution And Performance Analysis
Excellent Communication Skills For Stakeholder Engagement And Mentoring
Familiarity With Capacity Planning And Change Management Processes
Proficiency In Documenting Processes And Creating Standard Operating Procedures
Preferred
Itil Foundation Certification (Optional But Valuable)
Emc Isilion Certification (Optional But Valuable)
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-17
Techcircle
2026-01-17
Company data provided by crunchbase