Prosegur · 3 days ago
Account Manager - Full Time
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $90K/yr
3+ years expProsegur is a security operations company seeking an Account Manager to oversee client satisfaction and team performance. The role involves managing client relationships, ensuring operational excellence, and leading site teams to achieve key performance indicators.
Cyber SecurityLogisticsRetailSecurity
Responsibilities
Client Success & Relationship Management
Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs
Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs
Proactively resolve service issues and escalations; develop corrective action plans and follow-through
Operational Excellence
Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health
Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training
Maintain accurate site documentation (site books, post orders, emergency procedures, equipment logs)
Team Leadership
Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles
Enforce policies and standards consistently; recognize and reward strong performance
Foster a culture of safety, professionalism, and continuous improvement
Compliance & Risk
Ensure compliance with client requirements, state/local licensing, and company policy
Lead incident response and reporting (near misses, injuries, property damage, workplace violence)
Partner with the GM/HR on investigations, accommodations, and documentation best practices
Qualification
Required
3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred)
Proven client-facing experience with strong service recovery and stakeholder management skills
Working knowledge of security operations, incident management, and post order development
Familiarity with state security guard licensing requirements and training standards
Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making
Strong written and verbal communication; able to create concise reports and SOPs
High school diploma or GED required
Must hold/obtain and maintain any required state/local security licenses and permits for assigned sites
Valid driver's license and acceptable driving record (if role requires driving between sites)
Company
Prosegur
Prosegur is a multinational company that offers security solutions and services, tailored to the needs of its customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.06M2017-03-20Post Ipo Equity· $0.06M
2017-03-17IPO
Leadership Team
Heath White
CEO and MD
Matthew Sack
CEO Prosegur EAS USA
Recent News
2025-10-01
2025-09-26
2025-08-08
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