Equity Residential ยท 13 hours ago
Renewal Representative - Remote
United States
Full-time
Remote
Entry, Mid Level
$25/hr - $28/hr
2+ years expEquity Residential is a leading multi-family real estate investment trust (REIT) dedicated to creating thriving communities. The Renewal Representative is responsible for delivering a seamless resident renewal experience and providing superior customer support through resident retention, including answering questions regarding pricing, renewal terms, and amenities.
Property ManagementReal Estate
Responsibilities
Handles inbound/outbound calls and/or offline transactions to drive growth and retention of residents while delivering superior customer service by identifying needs, facilitating resolutions, and communicating customer concerns to establish customer satisfaction
Effectively negotiates with residents professionally and promptly while securing the best possible outcome, rate, and lease term
Effectively explains lease provisions and community policies to residents
Completes follow-up notes, informational emails, and/or call-backs with residents and prospects promptly following initial contact
Understands and ensures compliance with federal, state, and local fair housing laws and standards and landlord/tenant laws and regulations
Effectively and proactively communicates market trends, challenges, and areas of opportunity to team members and leadership
Monitors personal performance and contributions against department and property objectives
Consistently demonstrates a fundamental understanding of all department processes and systems, particularly CRM, MRI, HUB, inContact, Wayfinder, etc
Organizes and prioritizes workload to efficiently work through follow-ups and resident communication. Utilizes technology to effectively work through workload in a fast-paced environment while navigating multiple screens simultaneously
Participates in continuous learning opportunities and keeps current on projects, services, and technology changes within the company and industry
Assists in other tasks or projects as assigned
Qualification
Required
A high school diploma or equivalent is required
At least two years of customer service or sales experience
A minimum of two years of negotiation experience
Comfort with high call volume, phone etiquette, and servicing customers via the telephone, email, and chat while also utilizing dual screens
Must be comfortable handling complex situations and coaching reps to deliver quality, customer-focused attention to internal and external customers
Demonstrate excellent verbal communication and consistent follow-through with solid attention to detail
Demonstrated ability to effectively solve problems independently (and collaboratively) with other team members
Preferred
A college degree or some college coursework is preferred
Senior Leasing Consultant or Leasing Consultant experience in a 300-plus unit community or a multi-site community is preferred
Benefits
Medical
Dental
Vision
Paid time off
Comprehensive wellness program
Pet insurance
New parent benefits
Paid time off for community service projects
Rent discounts on Equity Residential apartment homes
Company
Equity Residential
Equity Residential (EQR) is a real estate investment trust (REIT).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-08-11IPO
Leadership Team
Kristin Hupfer
Senior Vice President, Marketing and Customer Experience
David Lane
Vice President, Property Management
Recent News
2025-10-24
MarketScreener
2025-09-12
Morningstar.com
2025-09-02
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