KUHN Group · 2 weeks ago
Technical Support Specialist (Electronics)
Brodhead, WI
Full-time
Onsite
New Grad, Entry LevelKUHN Group is seeking a Technical Support Specialist who will serve as the expert in electronics applications for their products. The role involves assisting the aftermarket group in resolving customer inquiries and providing technical support for electronic components.
AutomotiveFarmingManufacturing
Hiring Manager
Jill Leitzen
Responsibilities
Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components
Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts
Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments
Assist in the investigation of warranty claims by conducting failure analysis of returned components
Maintain good knowledge of the service and maintenance requirements and field issues of competitors’ products similar to electronics in KNA product lines
Qualification
Required
Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines
Assist dealers to troubleshoot and repair scale and monitor components
Diagnose and repair electronic scale and monitor components
Maintain appropriate inventory levels of electronic repair parts
Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.)
Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments
Assist in the investigation of warranty claims by conducting failure analysis of returned components
Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines
The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics
Preferred
An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred
Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred
Company
KUHN Group
For nearly 200 years, KUHN has been synonymous with excellence in agriculture.
Founded in 1828
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thierry Krier
President and CEO, Kuhn Group
Recent News
Company data provided by crunchbase