Amazon · 3 hours ago
Ops Eng Technician - JNS, OpsTech Solutions, Supply Chain
Antioch, Tennessee, USA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $36/hrAmazon is a leading global company seeking a dynamic Process Assistant to join their Operations Team within the OpsTech Solutions organization. The role focuses on identifying and resolving operational issues to ensure efficient tech equipment deployment at fulfillment centers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Support and work in assigned department. as required
Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues
Work through inbound receive tickets
Complete time studies
Complete process audits
Assist with collecting metrics and product attributes
Assist with testing out new technologies and software
Track and report labor hours
Write and verify SOP compliance
Diagnose, route and resolve customer tickets
Ensure successful area performance through tracking, reporting, and feedback of performance
Participate in Operational Excellence initiatives
Become an expert in Operations workflow
Review and update SOP, as required
Assist in keeping work area clean and organized
Identify and address safety hazards within the work area
Participate in safety initiatives
Additional duties, as assigned
Review emails
Check for assigned work
Review tickets, provide updates and or chase stakeholders for updates
Review the inbound receive area to check for blockers
Sync with Operations and address any concerns/call-outs
Collect time studies
Conduct process audits
Write SOPs
Assist with operational problems
Collect and collate data
Qualification
Required
High school or equivalent
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred
Experience in a dynamic environment with a high degree of customer service
Experience setting up, taking down and re-locating PC systems
Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-14
2026-01-14
2026-01-14
Company data provided by crunchbase