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Mediacom Communications · 18 hours ago

Network Operator

West Des Moines, IA

Full-time

Hybrid

Entry Level

$14/hr - $18/hr

1+ years exp

Mediacom Communications is a leading provider of internet and communication services across the United States, committed to bridging the digital divide. The Network Operator will be responsible for monitoring HFC network performance, managing outages, and supporting maintenance technicians to ensure optimal plant performance.

ContentDigital MediaInternetNewsTelecommunications

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responsible for outage tracking, escalation, and outage identification via system monitoring tools

Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety

Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management

Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools

Records accurate and detailed outage/maintenance data via database

Responsible for answering inbound calls from technicians in a timely manner and providing support to the same

Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report

Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel

Perform other duties as required or assigned

Qualification

Telecommunications experienceSystem monitoring toolsMicrosoft OfficeWorkforce ManagementPlanning skillsMulti-tasking abilityOFSC knowledgeCommunication skillsInterpersonal skills

Required

Bachelor's Degree in Communications, Business Administrations or related field or equivalent experience

1+ years of experience in telecommunications industry

Ability to perform routine dispatching functions such as answering telephones and using instant messenger

Strong oral communication and interpersonal skills

Demonstrated ability to work in a fast-paced environment while multi-tasking

Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc

Excellent planning skills with a track record of successful accomplishments

Previous System Tech or Service Tech experience with Mediacom

Ability to work required days and hours; could be second or third shift. Weekends possible

Knowledge of OFSC or similar tool

Regular Attendance required

Benefits

Company Provided Equipment!

Hybrid schedule!

Health, vision, and dental insurance!

Paid vacation, holidays and flex paid time off!

401K with generous company match!

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !

Education Enrichment up to $5,000 per year for qualified employees!

Employee Wellness Program!

Company

Mediacom Communications

Glassdoor3.9

Mediacom Communications Corporation operates as a cable television company in the United States.

Founded in 1995

Middletown, New York, USA

1001-5000 employees

http://mediacomcable.com

H1B Sponsorship

Mediacom Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)