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City of Redwood City · 9 hours ago

Library Information Technology Technician #25A-96 (20697176)

Redwood City, CA

Full-time

Onsite

Entry Level

2+ years exp

The City of Redwood City is offering a career opportunity for a Library Information Technology Technician who will play a vital role in supporting the library's technical needs. This position involves installing, configuring, and troubleshooting hardware and software while providing technical support to users.

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Responsibilities

Install, configure, upgrade and repair hardware, software, and networked equipment including modems, printers, scanners, kiosks, etc

Diagnose, trouble shoot and resolve complex problems with personal computers, printers, servers, software, and related equipment

Respond to and resolve questions and problems from users; provide technical support, user assistance and training

Image and roll out new workstations

Respond to emergency requests for equipment repair

Assist in the design and development of new systems; assist with integrating new programming code into existing programs to meet user needs

Evaluate and revise software and procedures to promote efficiency

Compile date and prepare summary reports

Answer routine in-person and telephone directional and informational questions

Maintain an inventory of all work activities, as appropriate

Install, maintain, and troubleshoot shared public use computers

Perform other library duties, as assigned

Qualification

TroubleshootingHardware installationSoftware configurationNetwork equipmentTechnical documentationCustomer serviceTeam collaborationEffective communication

Required

Two years of experience configuring, troubleshooting, diagnosing, repairing, and installing personal computers, printers and peripheral equipment

Equivalent to an Associates degree from an accredited college with major course work in computer science, electronics technology, information systems, or a related area

Possession of, or ability to obtain, an appropriate, valid California Driver's License

Must be able to work in a modern office environment; sit, stand, walk, kneel, stoop, crouch, climb, crawl and lift; work varying shifts, if required; travel to different sites within the City; and maintain a safe driving record

Policies, procedures, concepts and terminology related to library operations

Modern office practices, procedures, methods and equipment

Technical aspects of various computer operating systems, network equipment and software

Standard PC applications including database, word processing, spreadsheets, Web browsers, and similar computer software

Internet functioning and architecture

Local Area Networking principles and practices

Job planning, prioritizing and scheduling techniques

Basic supervisory principles and practices

Diagnose and resolve mechanical, electronic and configuration problems

Systemically document procedures and processes relating to specialized and routine tasks and write technical documentation in a clear and concise manner

Establish and maintain effective working relationships with those contacted in the course of work, including other 'team' members, other city employees, and the public

Communicate effectively both orally and in writing

Take initiative in advancing technical expertise to keep up with the constantly changing computer field

Perform and meet deadlines in a demanding, multi-task environment

Work independently

A City application, cover letter and supplemental questionnaire are required. Applications must be filled out completely. Failure to complete the application, cover letter and supplemental questions will disqualify the applicant from the recruitment process. Failure to list work experience, education or training or stating 'See Resume' in the work experience section of the application will be considered an incomplete application and subject to disqualification. Resumes may be attached separately, but resumes will not be accepted in lieu of a City application

Prior to appointment, candidates will be required to pass a background check (at no cost to the candidate) including the following: Criminal History Check, DMV Check, DOJ Fingerprinting, References