indiGO Auto Group · 1 week ago
Audi Marin Service Advisor
San Rafael, CA
Full-time
Onsite
Senior Level
$65K/yr - $250K/yr
5+ years expindiGO Auto Group is a globally recognized company dedicated to outstanding customer care and operational excellence. They are seeking a full-time Service Advisor for their Audi Marin dealership to manage customer interactions and ensure high satisfaction levels while maintaining service metrics.
AutomotiveRetail
Responsibilities
Greet customers and carefully record the customer’s concerns to generate an accurate work order
Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays
Obtain the training necessary to know what is covered under warranty for each franchise
Perform regular and scheduled contacts with previous customers and make appointments for maintenance items
Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done
Help the cashier close tickets and notify customers that their vehicles are ready for pickup
Explain repair order charges to customers and promptly notify the service manager of any customer service problems
Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores
Qualification
Required
Excellent verbal and math skills. These skills may be tested and evaluated
Ability to be insured to operate a motor vehicle
Preferred
Minimum of 5 years' experience in a service advisor role strongly preferred
Proven track record of CSI and sales history, preferably with a luxury dealership, preferred
Benefits
Comprehensive insurance plans
401(k) plus match
Paid vacation days, sick days, and holidays
Company
indiGO Auto Group
indiGO Auto Group facilities new and used car dealerships.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Pon Holdings
2017-07-06Undisclosed
Leadership Team
Kelly Wolf
Chief Executive Officer
Recent News
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2025-11-21
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