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West Coast University · 2 days ago

Director, Default Management

Irvine, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $160K/yr

5+ years exp

West Coast University is an institution dedicated to educating students seeking careers in healthcare. The Director, Default Management is responsible for overseeing default management functions, including managing cohort default prevention and providing training and support to staff involved in loan counseling and outreach.

Higher Education

Responsibilities

Performs all duties of Default Management Specialists in addition to the duties listed separately in this section

Provides daily oversight and supervision of Default Management Specialists and Default Management Supervisor

Prepares performance reviews, communicates goals, and provides appropriate feedback on performance in accordance with institutional guidelines and standards. Assists with employee recruitment and hiring

Provides training on student loan borrowing, counseling, and repayment, and collections for new and existing Default Management Specialists and campus financial aid staff

Accesses reports from the National Student Loan Data System, private lenders, DOE servicers, and Borrower Connect to monitor borrowers in repayment and delinquencies. Reviews, analyzes and researches data and resolves errors appropriately. Maintains detailed records of borrowers and outreach efforts for both American Career College and West Coast University borrowers

Monitors performance of Default Management Specialists to ensure that outreach is appropriate, effective, and in compliance with federal, state, and institutional rules and regulations. Assigns, monitors and reviews time spent on callings, e-mails, internet social networking by staff. Ensures tasks delegated are completed accurately and in timely fashion, and are appropriately documented in CampusVue

Trains campus Financial Literacy staff on student loan entrance counseling presentations, graduate exit counseling presentations, and other financial outreach to student borrowers. Develops loan counseling materials and PowerPoint presentations for campuses

Schedules graduate exit counseling workshops at each campus and maintains calendar of new student orientations and graduate workshops for all campus locations. Ensures that counseling sessions are provided within 30 days of graduation date to all upcoming grads. Monitors Experian, Accurint, and Borrower Connect billing for accuracy and appropriate allocation and submission to Accounting

Performs other duties as assigned

Qualification

Default management experienceSupervisory experienceMS Excel expertiseFinancial data analysisBilingual English/SpanishAnalytical skillsPowerPoint presentation developmentTrainingOrganizational skillsMentoring