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GTE Financial · 8 hours ago

Assistant Manager - Trinity

Trinity, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

GTE Financial is looking for a leader to join their team as an Assistant Manager responsible for ensuring exceptional member and employee experiences. The role involves managing day-to-day operations, coaching staff, and supporting member financial needs through effective product recommendations and relationship management.

Financial Services

Growth Opportunities

Responsibilities

Coach and empower the sales team to achieve the highest performance and meet objectives set forth by leadership

Coach, train, and manage assigned staff, ensuring adherence to Credit Union and departmental standards

Prepare timely evaluations that accurately measure employee performance and provide direction for future growth and development

Practice Integrity coaching principles

Demonstrates and supports key behavior models to drive community financial center success

Work in conjunction with the CFC Manager on succession planning to support future advancement and promotions

Assists in the recruitment and retention of maintaining a qualified team of sales and service professional employees

Monitor and address performance issues on a timely basis

Provide leadership support to the center and address employee concerns reasonably and fairly, consistent with the values expected by the credit union

Demonstrates and supports key behavior models to drive community financial center success

Lead team to support giving back to the local community by helping to create a stronger and healthier place to live and work

Strong leadership, business acumen, and strategic agility to be able to plan, lead, and drive change in the organization while meeting or exceeding business objectives

Review and analyze sales activity and forecast data to support strategic initiatives to achieve goals and objectives

Strong partnership with the Branch Manager ensuring that they are debriefed frequently (daily touch base/morning huddle) on the overall activities and sales & service progress of the branch

Leads employees to consistently deliver a value-added (The Member Advantage) experience resulting in high member engagement

Maintain high member readiness standards as a member of the leadership team; deliver a clean, neat, and accommodating environment

Effectively use lobby leadership to manage member traffic by integrating the use of virtual channels such as Interactive Teller Machines (ITMs), tablets, smartphones, and ATMs

Ensure employees provide quality member service by identifying and recommending GTE Financial products and services that meet member expectations and financial objectives

Work closely with the Operation Support Managers on adhering to GTE’s Branding 'Brandtastic' standards

Work in conjunction with the Operations Support Team to focus on quality control and process improvements

Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act

Bilingual preferred (English/Spanish)

Qualify for NMLS registration according to Safe Act