AvalonBay Communities · 5 days ago
Senior Community Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $134K/yr
3+ years expAvalonBay Communities is committed to creating a better way to live, and they are seeking a Senior Community Manager to lead and manage operations for assigned apartment communities. The role involves driving financial performance, operational excellence, and customer service while collaborating with various teams on community-related initiatives.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Hiring Manager
Farrah Wheeler
Responsibilities
Provides leadership and management for three or more full-time equivalent operations staff of assigned apartment community
Participates as part of the leadership team to drive financial performance, operational excellence, and customer service
Works with retail tenants as appropriate and with expanded work groups to include the asset team when working on lease-up, renovation, new acquisition, and JV/Investment Fund communities
All other tasks as assigned by the manager
Qualification
Required
Bachelor's degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry
Valid driver's license and automobile insurance
3 years of multi-family property experience in a management role required
3 years of supervisory experience required
Manages a community as demonstrated by work experience, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position
Successfully resolves resident issues as demonstrated by work experience
Negotiates and manages contracts with third-party service providers as demonstrated by previous work experience
Ability to tolerate ambiguity and change. Manages and leads teams effectively through change
Ability to think strategically and see the big picture
Demonstrates strong problem solving skills; encourages new innovative solutions
Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance as demonstrated by experience in previous position
Reads and writes English as demonstrated by clear and concise written and verbal communications
Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form
Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual
Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations
Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine
Ability to travel between two or more communities
Ability to report on time regularly and consistently, work assigned schedule and accurately document/verify time worked
Satisfactory completion of AVB's new hire orientation within 30 days of employment or the first training session offered after employment
Satisfactory completion of AVB's Management Essentials and Performance Evaluation within 9 months of employment in the position. Training must commence within 6 months of employment in the position
Satisfactory completion of Anti-Harassment for Supervisors training within 60 days of employment
Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment
Satisfactory completion of Senior Operations Manager Onboarding training curriculum within prescribed dates
Any other applicable training assigned by the manager
Benefits
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
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