The Cincinnati Insurance Companies · 18 hours ago
IT - Operations Engineer II - V (Remote)
United States
Full-time
Remote
Mid Level
3+ years expThe Cincinnati Insurance Companies is seeking a proactive and technically skilled Observability Engineer with strong experience in Dynatrace to help ensure the stability, performance, and reliability of their enterprise systems. The role involves monitoring and optimizing IT infrastructure performance, troubleshooting complex issues, and supporting critical IT services across the organization.
Insurance
Responsibilities
Monitor, maintain, and optimize IT infrastructure performance using Dynatrace, ensuring system reliability, availability, and health
Analyze application and infrastructure telemetry to proactively identify incidents, performance bottlenecks, and root causes
Collaborate closely with engineering, application owners, and cross‑functional teams to troubleshoot complex issues and drive long‑term solutions
Build and maintain dashboards, alerts, and automation scripts to enhance observability and operational efficiency
Support day‑to‑day IT operations, including incident management, change execution, and environment stability initiatives
Contribute to the continuous improvement of monitoring strategies, operational processes, and best practices
Participate in on‑call rotations to ensure 24/7 operational support when needed
Qualification
Required
3–4 years of experience in IT operations, site reliability, system administration, or an equivalent technical support role
hands‑on experience with Dynatrace, including configuration, dashboarding, alert creation, and performance analysis
strong understanding of infrastructure components such as servers, networks, operating systems (Windows/Linux), cloud environments, and application stacks
familiarity with scripting or automation tools (DQL-Dynatrace Query Language, PowerShell, Python, or similar)
experience supporting monitoring, observability, or application performance management (APM) platforms
solid troubleshooting and problem‑solving skills with a root‑cause‑analysis mindset
excellent communication skills and the ability to collaborate effectively across technical and non‑technical teams
ability to manage multiple priorities in a fast‑paced, operational environment
a bachelor's degree in information technology, Computer Science, Engineering, or a related technical field, or equivalent hands‑on experience gained through professional development programs or technical training
strong foundational knowledge in operating systems (Windows and/or Linux), gained through coursework, labs, or structured training programs
understanding of IT infrastructure fundamentals, including servers, networking, storage, and cloud concepts, supported by academic study or formal certifications
completed training or certification in Dynatrace, such as Dynatrace Associate or Professional level learning paths, demonstrating the ability to configure, interpret, and optimize monitoring environments
practical experience gained through labs, internships, or previous roles in incident management, system troubleshooting, and performance analysis
hands‑on exposure to scripting or automation (PowerShell, Bash, Python), acquired through coursework, self-study, or technical bootcamps
knowledge of ITIL principles or structured operational processes, with coursework, certifications, or practical experience to reinforce best practices
Preferred
experience with Nagios and Splunk
Benefits
Hybrid work options
Tools and training to be successful
Meaningful career
Company
The Cincinnati Insurance Companies
The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies.
1001-5000 employees
H1B Sponsorship
The Cincinnati Insurance Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Michael J. Sewell
CFO, Executive Vice President & Treasurer
Steven A. Soloria, CFA, CPCU
Sr. Vice President, Chief Investment Officer
Company data provided by crunchbase