Lakefield Veterinary Group · 3 hours ago
Customer Service Representative
Greater Phoenix Area
Full-time
Onsite
Entry Level
1+ years expLakefield Veterinary Group is a veterinary practice seeking a Customer Service Representative who will be the first point of contact for clients. The role involves managing daily operations, providing compassionate support, and ensuring a positive client experience.
Health CarePetWellness
Responsibilities
Greeting clients in person and over the phone
Scheduling appointments
Checking patients in and out
Managing medical records and invoices
Handling payments
Explaining services and estimates
Processing prescriptions
Relaying messages between veterinarians, technicians, and clients
Qualification
Required
High School Diploma or GED required
1+ years experience in retail sales or customer service preferred
Experience in a medical facility desired
Ability to provide effective customer service principles
Basic knowledge of medical terminology
Basic proficiency with a variety of computer programs including Microsoft Office Suite
Basic written, verbal, and active listening communication skills
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy
While performing the duties of this job, the team member is regularly required to talk and hear
The team member must frequently use a computer for long periods of time
Specific vision abilities are required to do this job including close vision
This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions
May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions
This position is exposed to low to moderate noise levels
Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance
Must be able to work flexible hours including evenings and weekends
Preferred
1+ years experience in retail sales or customer service preferred
Experience in a medical facility desired
Cornerstone experience a plus
Benefits
License reimbursement
Uniform allowance
Health insurance
401(k) matching
Paid time off
Vision insurance
Health savings account
Dental insurance
Disability insurance
Company
Lakefield Veterinary Group
Lakefield Veterinary Group is a veterinary company that specializes in preserving the independence and local legacy for veterinarians.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$105MKey Investors
Peloton Capital Management
2024-07-15Private Equity· $105M
Leadership Team
Mollie Hoff
CEO at Lakefield Veterinary Grouo
Recent News
Business Wire
2025-08-29
2025-07-17
Company data provided by crunchbase