Hilton Grand Vacations · 9 hours ago
*Guest Reception Representative
Sevierville, TN
Full-time
Onsite
Entry Level
1+ years expHilton Grand Vacations is a leading vacation ownership company dedicated to helping Owners and Guests around the world make every vacation memorable. The Guest Reception Representative is responsible for greeting guests, checking them in, and supporting the Sales department while maintaining a professional representation of the company.
LeisureRecreationTravel
Responsibilities
Greet all guests in a warm and professional manner
Understand and follow all processes as outlined in your Guest Reception Representative training
Maintain a positive working relationship with Sales, Marketing, and Admin departments
Check in and qualify guests for sales presentation, assisting with any guest questions/concerns
Enter guest and tour data into computer system in a timely and proficient manner
Prepare tour gifting and complete numerous inventory checks throughout the day
Accurately assign guests to a Sales Representative in the order they arrive
Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed
Analyze End of Day reports for discrepancies and make necessary corrections
Additional duties as assigned
Qualification
Required
High school diploma or equivalent
1 year of general office experience
1 year of customer service experience
Intermediate knowledge of MS Office applications
Must be willing to work weekends and travel between nearby sites
Days off – Wednesday and Thursday
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
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