Loyalty Sense Inc. · 3 days ago
Point of Sale (POS) & IT Sales/Solutions Specialist
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expLoyalty Sense Inc. is seeking a strategic and results-driven POS Technical Specialist to lead POS Solutions Sales and Technical Support for their U.S. office in Dallas, Texas. The role involves driving sales of integrated POS solutions, managing customer relationships, and overseeing e-commerce operations while ensuring exceptional service delivery.
HardwareOffice SuppliesPoint of SaleSmall and Medium BusinessesWholesale
Responsibilities
Drive sales of integrated POS solutions to hospitality and retail merchants
Develop strategic industry partnerships (e.g., restaurant equipment suppliers) to generate leads and referrals
Lead the deployment, configuration, and ongoing support of POS hardware and software across multiple client industries
Ensure excellence in service delivery by implementing efficient troubleshooting processes and quality control standards
Remain up to date on industry trends and POS technologies to tailor and enhance solution offerings
Lead sales strategies to achieve and exceed revenue targets through new client acquisition and upselling
Develop pricing proposals, contract terms, and solution presentations in collaboration with senior management
Maintain and strengthen client relationships to ensure long-term satisfaction and retention
Support e-commerce operations including product listings, customer inquiries, and order fulfilment
Manage returns processes, open-box inventory, and resale of used items through third-party platforms
Assist with inventory tracking and reporting using Excel and other tools to maintain accurate stock levels
Implement best operational practices in packaging, shipping logistics, warehouse handling, and customer communication
Develop and implement a strategic sales plan to achieve revenue targets for POS solutions in hospitality, retail, and service sectors
Prospect, identify, and engage new business opportunities through networking, referrals, outbound outreach, industry events, and digital channels
Conduct discovery discussions to understand client requirements, business workflows, and operational needs to propose appropriate POS solutions
Prepare and deliver solution demonstrations, including remote walkthroughs and feature presentations
Negotiate pricing, contract terms, subscription options, and service agreements in alignment with company policies
Collaborate with internal sales operations and technical teams to develop proposals tailored to customer requirements
Perform consistent follow-ups with prospective clients via phone, email, and messaging platforms to guide them through decision stages, address concerns, and strengthen relationship trust
Coordinate follow-ups related to technical support clarifications, bank verifications, merchant data collection, and implementation preparation
Maintain and update customer/lead data inside the CRM system, ensuring data accuracy, activity logs, and proper documentation of communication
Generate weekly, monthly, and quarterly reports on sales pipeline, performance metrics, revenue forecasts, and client engagement status
Track POS market insights, competitor product offerings, and emerging customer demands to refine sales approach
Provide training, guidance, and mentorship to junior sales staff where required
Gather and analyse client requirements for new POS installations, upgrades, and system enhancements, ensuring alignment with business needs
Lead product demonstrations and onboarding sessions to help customers understand system capabilities and workflows
Configure, test, and deploy POS hardware and software solutions according to documented specifications
Customize system settings, menu structures, interface layouts, and operational workflows to suit individual business environments
Provide remote and on-site technical support for POS systems, addressing software, hardware, and connectivity issues
Train clients and internal staff on system usage, best practices, and troubleshooting processes
Monitor deployed systems to identify performance issues, inefficiencies, or opportunities for optimization
Accurately document all configuration details, installation steps, network setups, and support resolutions
Stay current with POS technology advancements, software release changes, and industry standards
Support integrations between POS systems and external platforms (e.g., payment processing, inventory systems, loyalty programs)
Maintain deep technical knowledge of company solution offerings, including software modules, payment integrations, and hardware components
Install, configure, support, and maintain POS systems and associated hardware under limited supervision
Set up network cabling onsite and ensure stable LAN/WLAN connectivity between servers and POS peripherals
Install POS application software, drivers, and firmware updates as needed
Integrate POS with external systems where required
Configure menu data, pricing, item lists, tax rules, and related operational data
Diagnose and troubleshoot electronic and connectivity issues across POS terminals, printers, payment devices, and related peripherals
Test, repair, replace, or configure cables, adapters, and communication devices
Maintain organized tools, equipment, inventory, and workspaces while performing tasks systematically and efficiently
Manage returned and open-box POS hardware with care, ensuring products are professionally repackaged and evaluated for resale when appropriate
Accurately update inventory records and product status using Microsoft Excel and internal inventory systems
Identify and execute resale opportunities through local and online marketplace platforms (e.g., OfferUp, Craigslist, Facebook Marketplace) in accordance with company guidelines
Create shipping labels and coordinate outgoing and return shipments through UPS, FedEx, USPS, and other logistics service providers
Ensure strong accountability in daily task execution and meet turnaround expectations for tasks assigned
Proactively identify workflow or process improvement opportunities to increase efficiency and reduce operational friction
Collaborate effectively with both on-site management and remote teams to support smooth operational workflows
Apply logical reasoning and structured problem-solving to ensure tasks are completed accurately and to a high standard
Maintain a learning mindset and actively work toward enhancing skills related to e-commerce operations and inventory processes
Qualification
Required
10+ years of specialised integrated Point of Sale technology including sales and technical support
Proven track record of delivering sales growth and technical implementation of technology
Deep understanding of POS technologies, eCommerce, customer experience trends, industry regulations, financial management, and business strategy
Bachelor's degree or Diploma in Computer Science or related Science of technical field with relevant industry experience
Benefits
Performance Bonus: May be awarded at the company’s discretion based on individual and company performance (see attached compensation reference sheet).
Health Benefits: Medicare coverage estimated; details outlined in the attached benefits reference document.
Vacation: Two (2) weeks of paid vacation per calendar year.
Retirement Plan: 3% IRA matching contribution by the company.
Mobile Phone Allowance: Company-provided device or $60/month phone allowance.
Gas Allowance: $300/month for work-related travel.
Company
Loyalty Sense Inc.
We are a Calgary based company helping small to mid-size businesses. With customers across Canada, we are proud to have a 100% customer retention rate.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Hussain Darsi
Founder and CEO
Company data provided by crunchbase