KLA · 1 week ago
Customer Support Engineer Samsung - TX
Taylor, TX
Full-time
Onsite
New Grad, Entry, Mid Level
$28.23/hr - $47.55/hr
0+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, and they are seeking a Customer Support Engineer to enhance customer satisfaction through effective service and support. The role involves troubleshooting and repairing complex capital equipment at customer sites, ensuring operational quality, and collaborating with installation engineers to resolve issues.
ElectronicsInformation TechnologyManufacturing
Hiring Manager
Geetha Paneerselvam
Responsibilities
Represents the company to the customer and assumes accountability for customer satisfaction with service
Responsible for customer service activities associated with maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation engineers in resolving problems. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Ensures equipment enhances customer production. Repairs and updates equipment at customer facility
Prepares fields service reports on customer support activity and provides documentation on re-occurring problems. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems. Cross train and assist other field service engineers. Utilize engineering knowledge background
Must be able to troubleshoot and repair complicated electronics and electro-optical systems using standard methods
Qualification
Required
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
Preferred
Basic semiconductor industry process knowledge
Must be proficient in use of DMM's Oscilloscopes and advanced electronic test equipment
Proficiency in basic computer skills and Microsoft Office Suite
Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals
Strong written and verbal communications skills
Solid analytical, problem solving, and decision-making skills
Good interpersonal/communication skills in understanding customer needs
Ability to work under pressure and with stringent timelines to minimize customer impact and system downtime
Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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2025-08-01
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