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Cynthia Rowley · 7 hours ago

Customer Care Coordinator

New York, NY

Full-time

Onsite

Entry Level

$55K/yr - $60K/yr

2+ years exp

Cynthia Rowley is a global lifestyle brand known for bold creativity and elevated customer experiences. They are seeking a Customer Care & Retail Operations Coordinator to support customer orders fulfilled directly from store inventory and enhance customer communication. This role involves coordinating with retail teams and managing order processes to ensure accurate and efficient fulfillment of customer needs.

E-CommerceE-Commerce PlatformsEyewearFashionFitnessRetailTextiles

Hiring Manager

Keemie S

Responsibilities

Respond to customer inquiries via email and phone in a timely, on brand manner

Coordinate with retail store teams to locate available inventory and fulfill customer orders

Manage order processing, tracking, returns, exchanges, and refunds

Resolve delivery issues, address updates, and order discrepancies

Ensure accurate and efficient execution of customer orders

Communicate across Customer Care, Retail, E-Commerce, and Operations teams

Support high volume sales periods, launches, and in store fulfillment needs

Support high-volume sales periods, promotions, and store driven fulfillment needs

Ensure accurate execution of orders fulfilled through retail locations

Qualification

Customer service experienceShopifyOrder management systemsRetail experienceFashion brand experienceHighly organizedMultitaskingCommunication skillsDetail orientedTeam oriented