FIS · 7 hours ago
Technical Account Manager
US FL JAX 347
Full-time
Onsite
Mid, Senior Level
$120K/yr - $201K/yr
5+ years expFIS is a leading fintech company providing solutions that impact various markets globally. The Technical Account Manager serves as a strategic technical advisor and client advocate, ensuring clients receive comprehensive support across their FIS product portfolio.
BankingFinancial ServicesFinTechPayments
Responsibilities
Act as clients’ cross-product technical expert, offering a client-specific lens on the FIS tech ecosystem and intersections with the client’s broader tech stack
Develop relationships with key technical client stakeholders
Proactively identify technical issues and develop client-specific remediation plans, in conjunction with cross-functional stakeholders
Provide clients world-class support by monitoring and assisting in issue resolution (led by standard FIS support teams e.g., L2,SDM) including review and enhancement of root cause analysis prior to client delivery
Assist in coordinated resolution of cross-departmental technical challenges to facilitate clients’ successful and expanding utilization of FIS solutions
Collaborate with cross-functional teams (e.g. development) to implement tailor-made solutions
Monitor client technical health proactively, identifying areas for improvement and implementing strategies to enhance technical customer success
Have extensive product knowledge which includes the technical specifications, functionalities, and interoperability of the FIS tech ecosystem with clients
Qualification
Required
5+ years of experience in a TAM, production operations, solution engineering, sales engineering, or integration consulting role in an enterprise technology context
Bachelor's degree; preference for relevant previous experience in financial technology services
Experience effectively communicating complex features and technical systems in detail
Proven record of relationship management skills with ability to communicate with technical and non-technical audiences (e.g., clear, concise and professional)
Knowledge of financial and payments industry, including market trends, challenges, and opportunities
Growth mindset with the ability to collaborate across functions e.g., sales, marketing, services to drive optimal client results
Benefits
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-14
Company data provided by crunchbase