CrossCountry Mortgage, LLC · 7 hours ago
Production Manager
United States
Full-time
Remote
Mid, Senior Level
$28.84/hr - $31.25/hr
3+ years expCrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with a strong culture of employee engagement. The Production Manager is responsible for assisting branch team members with pipeline management and ensuring the smooth processing of loan files, while collaborating closely with branch processors and managers.
FinanceFinancial ServicesLendingMortgage
Responsibilities
Monitor estimated closing dates in Encompass and other reporting platforms, working with the branch to manage accordingly
Facilitate pipeline management calls as needed
Understand assigned branch needs and develop and execute plans to address them
Work closely with branch processing to ensure tasks are completed and files are submitted to underwriting accurately
Assist with processing needs as applicable, including supplying new processors with augmented training and support
Support branch operations and management by assisting with prioritization and workflow structure
Maintain reporting to monitor initial CDs to ensure appropriate timing requirements are met
Collaborate with branch managers to monitor capacity to level load production as needed
Routinely follow up with branches to ensure timely responses to compliance needs are being met, including but not limited to Regulation B, three-day RESPA and eConsent requirements
Provide feedback to branch managers on any performance concerns based on reporting
Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues
Monitor and follow up with branch employees to maintain the proper workflow
Ensure each file complies with all corporate and regulatory policies and procedures
Manage projects for deployment of new systems and procedures
Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines
Develop and maintain an effective organization through the selection, training, compensation, motivation, and review of branch employees
Guide and direct employees to assist their professional development
Monitor daily, weekly, and monthly production and compliance reports
Qualification
Required
Bachelor's degree and/or equivalent combination of education/experience
Minimum 3 to 5 years' loan processing experience
Knowledge of the mortgage lending function, TRID rules and regulations, REPSA, and disclosures, required
Experience with processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and state required practices
Knowledge of FNMA, FHLMC, FHA, VA loan programs
Advanced team building, organization, and leadership skills
Excellent analytical, customer service, and managerial skills
Excellent communication and collaborations skills
Excellent prioritization and time management skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Preferred
Prior experience in management, project management, or in a team lead role, preferred
Experience with Encompass loan origination software and pipeline management, preferred
Benefits
Medical
Dental
Vision
401K
Company-provided short-term disability
An employee assistance program
A wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
H1B Sponsorship
CrossCountry Mortgage, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (16)
2023 (9)
2022 (17)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Ares Management
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
2021-11-23Debt Financing· $400M
Leadership Team
Tom Kraft
Senior Vice President Operations - West
Rob Sampson
Executive Vice President
Recent News
2025-12-18
2025-12-10
2025-11-20
Company data provided by crunchbase