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WEP Clinical · 1 day ago

Account Manager

United States

Full-time

Remote

Mid Level

4+ years exp

WEP Clinical is a mission-driven organization dedicated to advancing clinical research and transforming lives. The Account Manager is responsible for managing and growing relationships with R&D/Clinical Trial Sourcing clients, facilitating communication, and driving account growth through strategic business development activities.

BiotechnologyInformation TechnologyPharmaceutical

Responsibilities

Serve as the primary client contact for assigned R&D/CTS customers, managing all forms of communication (email, phone, virtual meetings) and acting as the single point of contact for account needs

Prepare, review, and submit product quotes, proposals, and commercial documentation in line with client requirements and company pricing policies

Drive account growth by identifying and developing opportunities to expand services and product usage within existing client accounts

Coordinate internally with global Sourcing/Procurement, Warehouse/Operations, Inside Sales, and other teams to ensure seamless product supply and timely delivery

Support the R&D/Clinical Trial Sourcing team to develop and execute plans designed to increase revenue and capture new opportunities

Generate and process purchase orders, maintain accurate quote and order documentation, and ensure proper follow-through until order completion

Manage customer qualification and requalification processes in alignment with internal compliance and quality requirements

Maintain and develop partnerships through targeted propositions and consultative sales methods to optimize service quality, client satisfaction, and business growth

Assist with customer documentation and review CTS marketing materials as needed

Contribute to achieving monthly sales and profit targets by supporting revenue-generating activities and measurable sales growth initiatives

Work in accordance with current GDP guidelines and WEP Clinical’s Quality Management System

Qualification

Customer account managementBusiness developmentClient relationship managementMicrosoft OfficeCRM platformsCommunicatorStrategicTeam playerSelf starterOrganizational skills