Generac · 14 hours ago
Senior Manager Engineering - Customer Quality
Waukesha, WI - USA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGenerac is a leading energy technology company committed to powering a smarter world. The Sr. Manager Engineering - Customer Quality plays a critical role in ensuring customer satisfaction by driving the resolution of product quality issues and managing field quality performance across the value chain.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Manage and analyze warranty data, field failures/trends, and service data for all C&I products and associated components (engines, alternators, controllers, enclosures, trailers, etc.)
Manage the investigation process for failed components collaborating with product engineering and new product development team, operations engineering team as needed
Coordinate teardown analysis, supplier review, and failure mode identification
Lead cross-functional problem-solving using structured methods (8D, 5 Why, Fishbone etc.)
Track and report issue resolution metrics (claim rates, failure cost, MTBF, reliability trends)
Drive cross-functional teams to develop and implement sustainable corrective and preventive actions
Work with internal teams and suppliers to ensure containment, corrective, and preventive actions (CAPA) are effectively implemented
Lead quality improvement projects to enhance reliability, reduce field failures, and improve customer satisfaction
Collaborate with Product Engineering and Manufacturing to embed lessons learned and field feedback into new product design and production processes
Support new product introduction (NPI) with customer reliability data and warranty performance insights
Champion best practices in quality systems, problem-solving, and field issue prevention
Provide feedback to new product development teams with lessons learned and attend design reviews as necessary
Maintain a warranty performance dashboard and issue periodic reports summarizing trends, costs, and progress on corrective actions
Use statistical tools (Pareto, regression analysis) to identify top failure drivers and opportunities for cost reduction
Utilize statistical and reliability tools (Pareto, Weibull, Power BI) to drive data-based decision-making
Develop cost-of-poor-quality (COPQ) metrics for warranty claims and drive reduction initiatives
Manage and develop a team of Customer Quality Engineers
Establish team performance objectives aligned with company quality, warranty, and service goals
Provide coaching, mentorship, and technical guidance on quality tools and methods
Foster a culture of accountability, collaboration, and customer focus across the organization
Qualification
Required
BS in Engineering or related field
10 years engineering experience
5 years management experience
Preferred
Bachelor's degree in engineering (Mechanical, Electrical or related technical field)
Master's degree preferred but not required
5 - 8+ years of progressive experience in Quality Engineering or Customer Quality Engineering
Demonstrated experience supporting external customers and managing customer quality issues
Company
Generac
Generac is the total energy solutions company powering a smarter world.
5001-10000 employees
H1B Sponsorship
Generac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (17)
2023 (14)
2022 (17)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Aaron Jagdfeld
CEO
Anne Hoskins
SVP Policy and Market Development-- Energy Technology
Recent News
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