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Amazon · 12 hours ago

Data Center Technician, DCO

Herndon, Virginia, USA

Full-time

Onsite

Entry Level

$29/hr - $52/hr

1+ years exp

Amazon Data Services, Inc. is seeking Data Center Technicians to support their global infrastructure. The role involves ensuring the availability and reliability of data center operations, participating in incident response, and collaborating with various teams to resolve issues.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

Qualification

Computer networkingLinux operating systemsHardware troubleshootingBachelor's degreeCustomer serviceWork prioritizationEffective communicationTeam collaboration

Required

1+ years of computer networking experience

1+ years of Linux operating systems experience

Bachelor's degree in Information Technology, Computer Science, or a related field

Experience in computer networking

Experience working with Linux operating systems

Can lift and rack equipment up to 40 pounds

Experience with computer hardware troubleshooting and repair

Preferred

Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Experience managing work and priorities through a ticketing system

Experience with cabling infrastructure best practices and methodologies

Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave