Smart Care · 6 days ago
Director Strategic Accounts - Government and Education
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expSmart Care is a company focused on serving the State Government, Local Government, and K-12 Education sectors. They are seeking a Director of Strategic Accounts who will develop and execute strategies to drive growth and retention among these customers while managing key relationships and ensuring customer needs are met.
ChemicalFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Service Industry
Hiring Manager
Corey Sams, M.Ed., CIR
Responsibilities
Proactive and ongoing communication with SLED customers to understand their needs, funding patterns, and evolving regulatory environment
Works with the Marketing and Service Operations teams to make sure that customer needs are addressed in our product offerings
Provides training to the Field Sales force on how to position, sell and win business with SLED customers
Provides direct selling assistance to the field sales team as necessary to achieve the SLED sales targets
Directly manages key GPO relationships that help drive growth
Builds relationships with customers based on mutual respect as a ‘trusted advisor’
Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders
Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues
Creates annual strategic plans for “key” accounts including growth plans and targets
Creates and conducts quarterly business reviews on Smart Care performance with GPOs and end clients
Qualification
Required
Bachelor's Degree in Business or related field, MBA preferred
5-8 years of successful experience in Account Management, Business Development, Inside Sales or other customer facing roles
Excellent oral and written communications skills
Strong problem-solving skills along with a high level of attention to detail
Comfort using business intelligence (BI) software to analyze customer trends and needs
Effective prioritization and time management with a demonstrated sense of urgency
Sales process knowledge with solid negotiation and networking skills
Capacity to influence others' behavior through persuasive presentations, effective customer relationship development, facilitation, training and development
Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
Adept at grasping, understanding, and articulating divisional/company vision
Passion to win and motivate a diverse team
Experience with Microsoft Excel, Power Point, and ERP systems
Company
Smart Care
Smart Care provides solutions for commercial foodservice, refrigeration, warehouse/cold storage and HVAC equipment nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-01Debt Financing
2022-03-10Acquired
Leadership Team
Andrew Buck
Chief Financial Officer
Dean Henderson PSPO (I), PSM (I)
Product Owner – IT Business Partner
Recent News
2025-07-02
Business Wire
2025-02-03
Company data provided by crunchbase