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Serve Robotics · 2 days ago

Field Operations Supervisor

San Jose

Full-time

Onsite

Mid, Senior Level

$65K/yr - $90K/yr

3+ years exp

Serve Robotics is reimagining how things move in cities with their innovative sidewalk robot designed for commercial deliveries. The Operations Supervisor will lead a team to support these deliveries, ensuring effective communication and process improvements while linking engineering and operations.

Artificial Intelligence (AI)Food DeliveryLogisticsRobotics

Responsibilities

Hire, coach and develop team members within an assigned business unit on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with internal and external partners

Support daily operations, including management of field agents, robots, and remote operators

Conduct thorough one-on-ones, ongoing coaching, and guidance to team members to ensure continuity and quality of service

Monitor and evaluate staff performance levels to meet projected needs, customer service objectives, and KPIs

In coordination with Operations Management and HR, assist in personnel administration including: performance appraisals, promotions, administrative actions,, etc

Ensure compliance with company policies and oversee necessary updates

Perform additional duties and responsibilities as needed

Qualification

Field operations managementTeam leadershipCommunication skillsLogistics experienceG Suite proficiencyProblem-solving skillsCustomer resolution supportMulti-lingual (Spanish)Interpersonal skillsOrganizational skills