Heartland Human Care Services · 2 days ago
Benefits Administrator
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $65K/yr
5+ years expHeartland Human Care Services is dedicated to supporting individuals seeking education and career pathways. The Benefits Administrator is responsible for the daily administration of employee benefits programs, ensuring compliance with regulations and managing benefit plans effectively.
Non-profit Organization Management
Responsibilities
Serves as the primary administrator for all leaves of absence, including FMLA, ADA, state and federal leaves, paid parental leave, and Workers’ Compensation; acts as a key liaison for processing employee benefits
Maintains up-to-date knowledge of FMLA, ADA, Workers’ Compensation, OSHA requirements, and applicable state and federal leave laws, as well as organizational health plan benefits
Advises managers and employees on the interaction of leave laws including Workers’ Compensation, paid parental leave, accommodations, and short-term and long-term disability benefits
Manages FMLA and other leave requests throughout the full lifecycle, ensuring timely communication, required notices, accurate tracking, and consistent application of organizational policies and legal regulations
Maintains appropriate contact with employees on leave, providing assistance and updates as needed
Oversees the full return-to-work process for employees returning from FMLA, Workers’ Compensation, ADA accommodations, or other approved leave
Administers the Workers’ Compensation program including claims management, coordination with insurance carriers, maintaining OSHA logs, loss-control recommendations, and employee guidance on WC processes
Facilitates communication between employees, medical providers, insurance carriers, and internal stakeholders to ensure timely and accurate handling of leave and Workers’ Compensation cases
Maintains all required documentation, time-off records, communications, and other compliance-related records for approved leaves, accommodations, and disability claims
Audits payroll and benefits files regularly to ensure accuracy of benefits deductions, leave tracking, and eligibility status
Manages and maintains all compliance regulations for the organizations 401K plan
Prepares reports, data analysis, and documentation as requested to support HR operations, compliance, and management decision-making
Supports administration of the Benefits Team mailbox and other communication channels to ensure timely and high-quality employee service
Performs other duties as assigned
Qualification
Required
Bachelor's Degree from an accredited institute of higher learning is required
Minimum Five (5) years of benefits administration experience required
Solid understanding of employee benefits programs, including medical, dental, vision, life, disability, 403(b)/retirement plans, wellness programs, and voluntary benefits
Working knowledge of federal and state regulations related to benefits administration, including ERISA, ACA, COBRA, HIPAA, FMLA, and ADA
Familiarity with Workers' Compensation processes and the coordination of benefits with leave programs
Knowledge of HRIS and benefits enrollment systems; ability to navigate and update employee benefit information accurately
General understanding of payroll processes as they relate to benefit deductions, arrears, and adjustments
Strong analytical and problem-solving skills with the ability to audit data, identify discrepancies, and implement corrections
Excellent customer service and interpersonal skills, with the ability to communicate benefit information clearly to employees and managers
Strong written communication skills, including the ability to prepare benefit summaries, notices, and employee correspondence
Effective organizational and time-management skills with the ability to manage multiple cases, deadlines, and priorities
Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable working with data, spreadsheets, and reporting
Skilled in maintaining accurate records, documentation, and compliance tracking
Ability to present benefits information and conduct open enrollment or onboarding sessions
Ability to interpret benefit plan documents, policies, and regulatory requirements and apply them consistently
Ability to handle confidential and sensitive information with discretion and professionalism
Ability to provide guidance and support to employees regarding benefits, leaves, and related inquiries with patience and clarity
Ability to work independently with minimal supervision while also collaborating effectively with HR, payroll, and external vendors
Ability to prioritize and adjust to changing workloads, especially during annual open enrollment and peak leave periods
Ability to troubleshoot benefit system issues and escalate problems appropriately
Ability to maintain a high level of accuracy and attention to detail in a fast-paced work environment
Preferred
HR-related certification (SHRM or HRCI) preferred
CEBS ( Certified Employee Benefits Specialist) designation preferred
Benefits
Medical insurance. BCBS PPO, EPO, and HSA Plans
Dental insurance.
Vision insurance.
401(k) 3% Employer Contribution.
Paid maternity leave.
Paid paternity leave.
Commuter benefits.
Professional Development Assistance.
Disability insurance
FSA Spending Account
Life Insurance
Employee Assistance Program
Special Vendor Discounted Offerings on Travel, Amusement Parks,etc.
Company
Heartland Human Care Services
At Heartland Human Care Services, we are courageous champions of human rights. We believe society is better for everyone when we can all participate.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase