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Duly Health and Care · 23 hours ago

Director - Corporate Applications and Services

Downers Grove, IL

Full-time

Hybrid

Director/Executive

$136K/yr - $204K/yr

10+ years exp

Duly Health and Care is seeking an IT Director for Corporate Applications & Services who will be responsible for the strategic leadership and operational excellence of their portfolio of corporate applications. The role involves overseeing application reliability, project management, vendor management, and leading a team to drive business outcomes and improve efficiency across the organization.

Health CarePersonal HealthWellness

Responsibilities

Own the strategy, lifecycle, optimization, and governance of 70+ enterprise applications and corporate systems

Ensure application reliability, scalability, compliance, and alignment to Duly’s operational and clinical priorities

Evaluate, standardize, consolidate, or retire systems to reduce redundancy and maximize business value

Establish KPIs and dashboards to track application health, service performance, and business impact

Lead medium- to large-scale application initiatives, enhancements, upgrades, and integrations

Partner with business stakeholders to define requirements, scope, timelines, and success criteria

Apply project management discipline to ensure predictable execution and transparent communication

Act as escalation point for system issues, driving root-cause analysis and long-term remediation

Manage relationships with software vendors, consulting partners, and service providers

Lead contract reviews, renewals, RFPs, and licensing optimization to drive savings

Ensure vendor performance meets SLAs, quality expectations, and operational needs

Continuously assess the market for innovative, cost-effective tools and services

Lead, mentor, and support a team of 7-10 analysts, administrators, and specialists

Build a culture of ownership, accountability, customer service, and continuous improvement

Develop skill sets aligned to business needs and emerging technologies

Set annual goals, review progress quarterly, and ensure alignment with organizational objectives

Partner with Finance, Accounting, Operations, HR, Call Center, Marketing, and IT teams to ensure applications support business process excellence

Support corporate leaders with insights, data, process optimization, and recommendations for technology adoption

Work closely with the Information & Transformation team on enterprise strategies and digital transformation initiatives

Qualification

Enterprise applicationsVendor managementSystems managementProject managementHealthcare experienceSalesforceProcess improvementAnalytical skillsCommunication skillsLeadershipProblem-solving

Required

Bachelor's degree in Information Systems, Computer Science, or related field required

10+ years of experience in enterprise applications, systems management, or technology leadership

8+ years of management experience leading technology teams

5+ years supporting Finance/Accounting systems or ERP environments

Demonstrated experience managing application portfolios, system integrations, and cross-functional initiatives

Proven success in vendor management, contract negotiation, and cost optimization

Strong understanding of enterprise applications, integration concepts, and system architecture

Ability to translate business needs into scalable, efficient technical solutions

Strong analytical, problem-solving, and process improvement skills

Ability to lead complex projects across multiple functions

Exceptional communication skills with staff, physician leaders, executives, and external partners

High sense of urgency, results-driven, and able to thrive in a fast-paced environment

Knowledge of finance and accounting processes and internal control requirements

Preferred

Healthcare experience preferred but not required

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.