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Driven Brands Inc. · 13 hours ago

Insurance Central Review Analyst

United States

Full-time

Remote

Entry, Mid Level

$48K/yr - $87K/yr

2+ years exp

Driven Brands Inc. is North America's largest automotive services company, seeking an Insurance Central Review Analyst to support customer inquiries and ensure the quality of auto insurance estimates. The role involves reviewing estimates, providing feedback to appraisers, and improving store profitability.

AutomotiveMarket ResearchMarketing

Responsibilities

Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files

Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc

Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention

Improve store profitability and ARO

Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product

Demonstrate an understanding of professional and industry standards and practices

Think independently and solve problems in a results-driven, team-oriented environment

Demonstrate excellent verbal and written communications skills

Qualification

Automotive appraisal experienceCCC One/ADXE/Mitchell platformMicrosoft ExcelInsurance re-inspector experienceCustomer service skillsConflict management skillsVerbal communication skillsWritten communication skills

Required

Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files

Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc

Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention

Improve store profitability and ARO

Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product

Demonstrate an understanding of professional and industry standards and practices

Think independently and solve problems in a results-driven, team-oriented environment

Demonstrate excellent verbal and written communications skills

Ability to self-manage workload

Experience working in Microsoft Excel

Strong customer service as well as relationship & conflict management skills

Preferred

Minimum of 2 years' automotive appraisal experience preferred and/or experience as technician, painter, or manager in an auto body shop

1-2 years' experience as an insurance re-inspector or desk reviewer preferred

Experience with the CCC One/ADXE/Mitchell estimating platform

Benefits

Health and wellness benefits

Paid time off

Holiday pay

Get early access to 50% of your earned wages at any time through our myFlexPay program.

Company

Driven Brands Inc.

Glassdoor2.8

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

Founded in 2006

Charlotte, North Carolina, USA

5001-10000 employees