Apply on Employer Site

Landmark Credit Union · 2 days ago

Credit Card Associate

Brookfield, WI

Full-time

Onsite

Entry Level

2+ years exp

Landmark Credit Union is dedicated to putting people first and fostering a culture of inclusion and collaboration. The Credit Card Associate will be responsible for preparing and establishing new credit card accounts, processing responses, and performing routine account maintenance while assisting in problem resolutions related to credit card accounts.

Financial Services

Responsibilities

Prepares credit card applications for underwriting within established guidelines

Sets up and verifies new credit card accounts

Processes card orders, balance transfers, travel alerts, and credit line increases

Remains active on the credit cards call queue to answer credit card related questions from members and Landmark employees

Resolves inquiries submitted through ticketing system related to credit cards

Gathers data, including statement copies, for collections, legal and member requests

Reviews requests related to rewards maintenance

Approves digital wallet tokens

Performs other duties as assigned

Qualification

Customer service experienceProblem solving skillsOrganizational skillsVerbal communicationWritten communicationSound judgementPoliciesConfidentialityWork independently

Required

Must have graduated from high school or equivalent, and a minimum two years of customer service experience. Equivalent combination of education and experience will be considered

Must have experience or ability to gain proficiency in all programs and systems used for this job

Demonstrated ability to use sound judgement and discretion in various situations while maintaining a high degree of confidentiality

Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently

Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations