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DOWC · 22 hours ago

Customer Support Representative

Parsippany, NJ

Full-time

Onsite

Entry, Mid Level

$52K/yr - $60K/yr

2+ years exp

Dealer Owned Warranty Company LLC is a leading provider of F&I partnership services in the automotive industry. They are seeking a Customer Support Professional who thrives in a fast-paced call center environment, focusing on delivering exceptional service to customers and dealer partners while resolving warranty-related inquiries and claims.

IndustrialIndustrial EngineeringManufacturingService Industry

Growth Opportunities

Responsibilities

Answering inbound customer calls in a high-volume call center environment

Assisting customers with automotive warranty claims, coverage questions, and general inquiries

Accurately documenting call details, claim information, and resolutions in internal systems

Researching policy information and providing clear, compliant explanations to customers

Resolving customer concerns efficiently while maintaining a positive and professional tone

Escalating complex or unresolved issues appropriately and following through to resolution

Meeting or exceeding quality, productivity, and attendance standards

Collaborating with team members and leadership to continuously improve the customer experience

Qualification

Customer service experienceVerbal communicationActive listeningAttention to detailProblem-solvingProfessionalismSolution-oriented mindsetHigh call volume handlingMulti-system navigationAutomotive experienceInsurance experienceWarranty experienceClaims experienceTeam collaborationReliability