KeyBank · 9 hours ago
Desktop Support Analyst
Amherst, NY
Full-time
Onsite
Entry Level
$51K/yr - $78K/yr
2+ years expKeyBank is a national financial services company, and they are seeking a Desktop Support Analyst to deliver high-quality technical support across various computer platforms. The role focuses on customer service, operational efficiency, and adherence to IT standards while resolving support requests and maintaining IT asset integrity.
Banking
Responsibilities
Provide hands-on technical support for Windows and Mac OS platforms, including installation, maintenance, and troubleshooting
Ensure timely resolution of support tickets in accordance with service level agreements (SLAs)
Communicate professionally with internal stakeholders, translating technical information for non-technical audiences
Track and manage IT assets throughout their lifecycle
Support audio/visual needs and participate in technology deployments
May include some overnight travel
Adhere to documented procedures and maintain comprehensive records
Collaborate with team members to drive process improvements and knowledge sharing
Qualification
Required
Minimum two years' experience in technical support or equivalent
Associate degree in computer science, business, or equivalent professional experience
Demonstrated proficiency in problem-solving and root cause analysis
Strong interpersonal, verbal, and written communication skills
Experience with SCCM, desktop/mobile OS, hardware configuration, and IT asset management
Benefits
Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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