Salesforce · 6 hours ago
Business Analyst, Quote to Cash Strategy and Operations
Indiana - Indianapolis
Full-time
Hybrid
Mid LevelSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Business Analyst will focus on technology and system implementations, as well as process analysis, supporting key business and operational initiatives within the Revenue Operations Quote to Cash Systems and Enhancement team.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Support systems-related Sales Ops/Q2C escalations as a trusted SME and work in direct partnership with BT
Measure and document business results achieved through solution implementation
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations of the RevOps function
Generate custom reports based on business needs, ensuring accurate data and filtering
Leverage and monitor reports to audit and fix transactional data
Analyze report data to identify trends, opportunities, and areas of concern, providing actionable insights to key stakeholders
Survey and analyze best practices for techniques and processes
Gather and provide business requirements, working with many different business teams across the company that leverage the Salesforce objects we support
Complete User Acceptance Testing for BT Q2C deployments, ensuring that any potential impacts are considered
Learn during implementation of new tools/system updates, becoming a Subject Matter Expert (SME) in its functionality and best practices while providing feedback related to current business needs
Write, update, and maintain detailed knowledge articles to ensure accurate, up-to-date information is available to all users
Work closely with cross-functional teams to provide guidance and background on prioritization, offering suggestions for ranking based on business needs and objectives
Effectively communicate the business impact of requests and initiatives to the BT team, ensuring alignment on priorities and expectations
Qualification
Required
Professional Business Analyst experience, or focus in project/program management
Understanding of RevOps/ SalesOps functional disciplines
Proficient in Google Suite Products (Sheets [Formulas, Pivot Tables], Slides, etc.)
Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
Project management skills
Excellent written and verbal communication skills
Ability to multi-task and perform effectively in a fast-paced environment
Ability to think independently and consider cross-functional and downstream impacts
Problem-solving mindset with the ability to troubleshoot data discrepancies and reporting issues
Preferred
Advanced Knowledge of Business Systems - Salesforce.com (certification a plus), CPQ, contract management, system error bug triage
Experience with Data Loader/SOQL
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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