AmeriBest Home Care ยท 2 days ago
Client Services Specialist
Philadelphia, PA
Full-time
Onsite
Entry Level
$44K/yr - $46K/yr
1+ years expAmeriBest Home Care is dedicated to providing high quality personal care services to valued members of our community. The Client Services Specialist is responsible for driving growth, retention, and delivering exceptional customer service to clients and caregivers, while collaborating with various teams to ensure staffing needs are met.
Health CareHospital
Responsibilities
Work collaboratively with client services coordinators to ensure action plans are in place to fill open shifts
Sourcing, recruiting, interviewing, and processing onboarding paperwork to facilitate hiring of Direct Support Professionals (DSPs) to work with clients who need coverage
Maintaining a good relationship with newly recruited caregivers and caregivers with availability
Maintaining a good relationship with our clients (i.e., Patients) requiring agency staffing
Conducts periodic check ins with our clients requiring agency staffing
Customer Service, delivering compassion and problem resolutions
Conduct feedback calls with Direct Support Professionals and Clients to maintain satisfaction
Troubleshoot issues and liaison between AmeriBest departments for problem resolutions
Triage calls with clients and DSPs who depart services
Serve as point of escalation to resolve client and caregiver issues with focus on retention
Execute strategies to enhance the service experience of clients and caregivers, contributing to improving client and caregiver retention
Liaison between company and external Supports Coordination to ensure client's needs are met
Monitors staffing metrics and trends to ensure client and caregiver retention
Support to Growth team with new client staffing when needed
Support to Client Services team with staffing as needed
Providing productivity reports when requested
Attend meetings as requested
Perform other duties as assigned
Qualification
Required
1 year of experience in customer service, sales, recruiting, marketing, and/or public relations with clients
1 year of experience within the Home Care industry
Excellent verbal and written communication skills
Able to prioritize daily tasks and handle multi-tasking
Sense of urgency and adaptability to changing priorities
Enjoy working in a multi-cultural environment
Entrepreneurial and goal-oriented with a positive, upbeat attitude
Able to build and maintain strong relationships with community members, caregivers, families, organizations, and Supports Coordinators
Preferred
Bachelor's Degree (preferred) in Business, Marketing, Communications, Healthcare Management or related field
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Company
AmeriBest Home Care
AmeriBest is a Medicare-certified home health agency.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-03Acquired
Leadership Team
Omar Khanataev
Chief Executive Officer
Recent News
Company data provided by crunchbase