Randolph Brooks Federal Credit Union · 8 hours ago
Assistant Branch Manager - Allen with Sign-On Bonus
Allen, TX
Full-time
Onsite
Mid, Senior Level
3+ years expRandolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas, known for its financial stability and high ratings. The Assistant Branch Manager is responsible for overseeing daily operations, ensuring compliance, and enhancing member experience while acting as a role model for staff.
BankingFinancial Services
Responsibilities
Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention
Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures
Maintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements
Utilize critical thinking to perform impromptu decisions when resources are not readily available
Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls
Review, support, and manage statistical information for the branch
Work with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated
Instill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion
Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one-on-one documented sessions
Ensure proper cross-selling of products and services by coaching or offering to members and allowing the member to decide
Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk
Handle escalated member issues and complaint management, to include appropriate steps within state and federal regulations. Oversee the resolution process and applicable training based on the complaint presented
Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting
Responsible for assessment of facilities and property to ensure are in working order
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)
Qualification
Required
High School Diploma or GED
Minimum one year of branch operations supervisory/management experience
Minimum three years of financial institution experience
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Must be able to work a flexible Monday through Saturday schedule
Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk
Teamwork and dedication to develop strong working relationships within the organization
Ability to analyze, develop, manage and improve processes and system/product architecture
Excellent time management, organizational, problem-solving skills, and ability to meet deadlines
Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment
Ability to work well in a team environment and develop strong working relationships with external parties
Must have the ability to clearly communicate effectively verbally and in writing
Preferred
Two years of branch operations supervisory/management experience
Benefits
401(k) with matching incentives — up to 10 percent
Medical, vision and dental benefits available to employees and their families from the first day of employment
Tuition reimbursement plans
Life insurance
Pharmacy discount programs
Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
Paid time off
Parental leave
Long-term disability
Basic life insurance
Wellness program
Credit-monitoring service
Employee assistance program
Training and volunteer opportunities
Company
Randolph Brooks Federal Credit Union
Randolph-Brooks Federal Credit Union is focused on helping members save time, save money and earn money.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher O'Connor
Chief Executive Officer
Sonya McDonald
Executive Vice President/Chief Operating Officer
Recent News
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2025-08-08
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