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Regions Hospital · 12 hours ago

Representative, Human Resources Service Center

St Paul, MN

Full-time

Onsite

Entry Level

1+ years exp

HealthPartners is a nonprofit, integrated health care organization providing health insurance and high-quality care. The HR Service Center Representative will serve as the main point of contact for HR support, delivering excellent customer service and managing various HR-related inquiries and processes.

Hospital & Health Care

Responsibilities

Accurately answer questions from colleagues (via telephone, e-mail, in-person or service request) in all areas of Human Resources including: Benefits, Compensation, Tuition Reimbursement, Health and Safety, Labor Relations and Compliance, Organization Citizenship, Organization Effectiveness, Reward and Recognition, and Workforce Staffing, Policies and document all contacts according to department standards

Investigate and resolve customer’s concerns regarding any service provided by or through HealthPartners Human Resources including, but not limited to compensation discrepancies, benefits eligibility, etc

Perform data entry transactions and follow applicable processes tied to these transactions as defined by individual duties assigned

Manage licensure and certification process for all colleagues across multiple HealthPartners locations

Manage new hire process, such as completing the I9 process and promptly answering their questions, or directing them to the appropriate resource

Qualification

Customer serviceHuman Resources experienceOracle HR databaseMicrosoft OfficeListening skillsProblem-solving skillsCommunication skillsOrganizational skills

Required

One to two years of work experience in customer service or an equivalent combination of education and experience

One year of experience in Human Resources preferred

Experience with Oracle or another HR database preferred

Experience with personal computer and Microsoft Office products including Outlook, Word, and Excel

Ability to comfortably and professionally interact with customers on the phone, in writing, and in person while experiencing multiple interruptions

Ability to apply customer service approaches and a consistent service orientation to varying situations and personalities, including difficult customers, with a high degree of effectiveness and calmness

Ability to work independently and handle confidential information

Ability to prioritize workload and multi-task in a fast-paced environment

Strong problem-solving skills and a high level of accuracy and attention to detail

Strong oral and written communication skills

Exceptional listening skills

Highly organized and detail oriented