Albany Medical Center · 19 hours ago
Clinical Engineering Technician II
71 Prospect Avenue Hudson, NY 12534
Full-time
Hybrid
Mid Level
$56K/yr - $84K/yrAlbany Medical Center is a healthcare organization seeking a Clinical Engineering Technician II. The role involves providing onsite and remote support for medical equipment and ensuring an exemplary customer service experience for all Albany Med employees.
Hospital & Health Care
Responsibilities
Respond to problems called in and repair malfunctioning equipment in a timely manner
Provide support with medical device troubleshooting, configuration and diagnostic tools
Support enterprise future business growth and the movement and/or expansion of enterprise units
Adhere to customer service standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Information Technology management
Meet all documented and communicated statistical metrics that drive overall departmental performance
This position will provide guidance to the Clinical Engineering Technician and Radiology Engineering – Level I positions, as well as train new Clinical Engineering Technician – Level I on their job responsibilities
Maintain current technical expertise in the rapidly changing technology of Albany Med
Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provide best effort support for non-standard devices
Participate in on-call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
Complete other duties or assignments as designated by management
Qualification
Required
Provides onsite and remote support for all medical equipment and systems
Takes ownership of issues escalated to them and works to resolution utilizing all skills, experience, training, documentation and resources at their disposal
Escalates and notifies employees appropriately according to documented standard operating procedures
Responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering
Acts as a liaison between the customers and Information Services to resolve any issue that is reported
Completes tasks as documented by departmental standard operating procedures, processes, documentation and training
Receives close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management
Knowledge of and the ability to adhere to customer service standards
Ensures that all written and verbal interactions with users meet customer service standards
Exemplary personal work ethic and strives to work effectively and efficiently
Responds to problems called in and repairs malfunctioning equipment in a timely manner
Provides support with medical device troubleshooting, configuration and diagnostic tools
Supports enterprise future business growth and the movement and/or expansion of enterprise units
Works as part of a team to meet goals set forth by Information Technology management
Meets all documented and communicated statistical metrics that drive overall departmental performance
Provides guidance to the Clinical Engineering Technician and Radiology Engineering – Level I positions
Trains new Clinical Engineering Technician – Level I on their job responsibilities
Maintains current technical expertise in the rapidly changing technology of Albany Med
Uses customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Participates in on-call rotation and helps troubleshoot customer issues
Maintains confidentiality by using and communicating information only as needed to perform one's duties
Performs at or above the Information Technology performance standards
Fulfills department requirements in terms of providing work coverage and administration notification during periods of absence
Completes other duties or assignments as designated by management
Company
Albany Medical Center
Albany Medical Center is one of the Capital Region’s largest private employers with more than 9,000 employees.
Founded in 1839
5001-10000 employees
H1B Sponsorship
Albany Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (15)
2023 (37)
2022 (11)
2021 (1)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Suryakant Kale
Chief Technology Officer/Vice President Information services, Technology & Infrastructure
Frances Albert
Chief Financial Officer
Recent News
Business Journals
2024-05-28
Business Journals
2022-09-19
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