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Heritage Family Credit Union · 17 hours ago

Knowledge Strategist

Rutland, VT

Full-time

Onsite

Mid Level

$49K/yr - $61K/yr

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. The Knowledge Strategist is responsible for developing and implementing effective strategies aimed at managing organizational knowledge, promoting information exchange, and facilitating innovation.

CreditFinanceFinancial Services

Responsibilities

Designing, managing, and continuously improving Heritage Family Credit Union’s knowledge management program, including system administration, governance, and staff training

Leading internal communications efforts by overseeing the intranet, internal newsletter, and organization-wide messaging to drive clarity and engagement

Supporting organizational excellence initiatives by co-chairing the Process Improvement Committee, mentoring process owners, identifying knowledge gaps, and coordinating improvement projects

Designs and carries out knowledge management strategies to consistently capture, organize, and share institutional information efficiently

Ensures adherence to knowledge management governance by making sure procedures are regularly documented, reviewed, updated, and improved

Works with department heads through the Process Improvement Committee to pinpoint knowledge gaps and partners with stakeholders to create solutions

Acts as a System Admin to the Knowledge Management System (The Library), handling user permissions, publishing knowledge assets, utilizing usage reports, and keeping taxonomy and metadata accurate

Delivers training and support to staff on effective knowledge management practices

Oversee and maintain HFCU’s intranet (Hi) and internal newsletter (Fact Friday) to support consistent and targeted messaging

Designs and implements plans for internal communications, facilitating the clear delivery of updates, expanding employee knowledge, and boosting engagement across the organization

Continually seek new methods to strengthen and encourage productive internal communication

Co-Chairs the Process Improvement Committee which includes evaluating, categorizing, and prioritizing Employee Ideas, and monitoring the process improvement portfolio

Mentors Process Owners in the planning and execution of process improvement initiatives including conducting root cause analysis

Coordinate project activities, resources, and stakeholders to ensure smooth execution

Responsible for predictable and reliable attendance

Qualification

Knowledge ManagementProcess ImprovementProject ManagementSharePointOneDriveCollaborationCommunicationProblem-SolvingAttention to Detail

Required

High School Diploma Required

Associate's degree in business administration, Information Management, or related field required

Extremely conscientious, excellent with detail, and has ability to be multi-tasked to coordinate and prioritize the workday efficiently while maintaining a consistent level of high-quality work

Comfortable working under pressure, self-motivated and able to work in a team environment

Demonstrates expertise in designing and executing comprehensive knowledge management strategies, processes, and systems to effectively capture, organize, and disseminate critical organizational information

Understanding process improvement methodologies such as Lean, Six Sigma, and Lean Six Sigma

Experience in analyzing existing processes, identifying areas for improvement, and implementing process enhancements to optimize efficiency and effectiveness

Excellent verbal and written skills, with the ability to work independently and effectively with cross-functional teams

Ability to articulate complex concepts clearly and foster a culture of knowledge sharing and continuous improvement

Demonstrated proficiency in identifying underlying causes of knowledge gaps and process inefficiencies, formulating innovative solutions, and leading implementation initiatives to resolve such issues

Skilled in conducting root cause analysis, process mapping, and creating strategic action plans

High attention to detail with a focus on ensuring the accuracy, completeness, and quality of knowledge assets and process documentation

Ability to maintain documentation standards, review content for consistency and relevance, and adhere to organizational policies and knowledge assets

Commitment to ongoing learning and development in knowledge management and process improvement

Willingness to stay current with trends, technologies, and best practices in communications and optimization

Preferred

Bachelor degree preferred

Strong financial institutional knowledge preferred

Content creation and advanced SharePoint and OneDrive skills are strongly preferred

An understanding of process improvement methodologies, and experience in analyzing and optimizing business processes is a plus

Knowledge of project management best practices and methodologies (e.g., PMBOK, Agile) is a plus

Benefits

Paid time off in addition to paid federal holidays

Medical, dental, and vision benefits to employees who regularly work 24+ hours a week

401k match

Ongoing training opportunities

8 hours of volunteer time with an organization important to you

Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Company

Heritage Family Credit Union

Established in 1956, Heritage Family Credit Union (HFCU) is a member-owned, member-first, not-for-profit cooperative offering a full-range of financial services with locations serving Vermont, New Hampshire, New York, and Massachusetts.

Founded in 1956