Apply on Employer Site

Fortera Credit Union · 4 hours ago

Vice President of Information Technology

Clarksville, TN

Full-time

Onsite

Director/Executive

$157K/yr - $188K/yr

15+ years exp

Fortera Credit Union is seeking a Vice President of Information Technology to lead their Technology department. This role involves planning, implementing, and integrating information systems to support the Credit Union's vision while enhancing digital member experience and process efficiencies.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Performs all responsibilities in accordance with Fortera Competencies and Information Protection requirements

Appropriately assesses risk when business decisions are made. Demonstrates consideration for Fortera’s reputation and members and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Develops and implements operational plans, policies and goals which further strategic objectives

Continually evaluates established policies and procedures and updates or modifies them as necessary

Promotes outstanding partnership and transparency across the IT department to ensure strong working relationships exist with all departments/organizations

Manages and builds positive relationships with vendors and identifies strategic alliances to meet present and future needs while ensuring maximum benefit for the organization

Fosters and develops long-term performance, learning and development of a diverse staff, promoting teamwork, effective communication, empowerment, practical creativity and collaboration

Ensures that equipment, peripheral devices, and software are set up and operated in accordance with prescribed instructions. Researches and recommends equipment, software, and system updates

Ensures that Information services' systems are secure, properly backed up, and appropriately documented

Successfully builds and manages an IT/IS team that can effectively support the complex technical needs of the organization while reinforcing the mission and culture that makes Self-Help successful

Employs methodologies/disciplines related to change management and recommends changes in the technology environment. Directs solid project management practices within the CU

Takes primary responsibility for program implementation, technical support of the operating departments, and troubleshooting implementation errors. Participates in major third-party Fintech client relationships

Effectively manages outside technology vendors and their associated contracts. Establishes SLA’s and tracks performance

Efficiently utilizes external technical resources when needed

Ensures the effectiveness of the CU’s Business Continuity Plan for Information Technology. Participates in the planning, development, documentation and implementation of the CU’s Business Continuity Plan

Ensures compliance with all state and federal regulations within areas of responsibility

Provides day-to-day oversight responsibility for ensuring compliance with regulatory laws as they related to functions within their departments to include OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot Act compliance

Participates in community and civic events to promote awareness of the Credit Union in the community

Attends and participates in all meetings, trainings and committees as required

Performs additional duties as assigned by management

Ensures work area and assigned equipment are clean, secure and well-maintained

Qualification

CISSPPMPITILCyber securityIT systems designFinancial services knowledgeVendor managementData governanceProject managementAnalytical skillsInterpersonal communicationTeam leadershipNegotiation skills

Required

Bachelor's degree in computer information systems or related field

Strong knowledge of financial services industry standards and best practices related to banking systems including Fedwire, ACH

Experience with vendors/associations such as Fiserv, FIS, The Clearing House, Visa, MasterCard

Understanding of industry best practices for cyber security and scalable infrastructure

Knowledge of IT systems and infrastructure, with a background in designing/developing IT systems and planning IT implementation

Advanced analytical/technical knowledge pertaining to decision analysis and financial/budget administration

Understanding of PCI compliance & overall system security settings needed for payment systems

Minimum of 15 years of technology experience including at least 10 years in senior management and/or executive roles in the financial services, consumer retail, or regulated industry

10 years of supervisory experience to include coaching, counseling, evaluating and motivating team members to success

Strong track record of delivering results and creating a positive, high performing culture

Demonstrated experience with direct oversight of hardware, server, networking and enterprise-wide and business unit-specific software applications, and data governance and information security

Proven record of accomplishment in working within a Senior Leadership Team to set priorities, uphold organizational values while retaining a corporate culture, and creating competitive difference

Proven experience with systems selection/implementation, high level program and project management, and IT security

Demonstrated experience leading large-scale post-merger technology system integration

Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality

Strong oral, written and interpersonal communication skills; ability to work in a collaborative and effective manner

Must have unquestioned personal integrity, professionalism, a positive work ethic, and an overall commitment to excellence and member service

Outgoing and personable with an inclusive management style. Forward thinker with the ability to lead with honesty, transparency and a clear vision

Ability to analyze complex challenges, effectively communicate recommendations, and gain consensus/agreement

Excellent investigative, analytical and problem-solving skills

Ability to recognize control weaknesses and opportunities for process/operational improvements and develop viable risk mitigation strategies

Proven use of authority, management of responsibility, accountability and sound decision-making skills. Able to collaboratively drive successful change throughout an organization

Ability to build trusting relationships with internal and external partners including vendors. Strong commitment to teamwork

Strong technical background; experience working at the intersection of new tech and legacy systems

Ability to function effectively as a change agent and problem solver in an industry facing rapid change and increased competition from other financial institutions and non-banking entities

Strong negotiation skills

Ability and willingness to travel locally and out-of-state for training and to various company worksites as needed

Able to keep a company provided cellular phone for use in emergencies and disaster recovery situations

Regular and predictable attendance

Preferred

Master's degree

CISSP (Certified Information System Security Professional), PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library) CEHv8 (Certified Ethical Hacker) certification

Significant prior experience in a banking or credit union environments and NCUA exams

Demonstrated experience using a digital platform to create seamless membership experience and to acquire new members