Kessler Collection ยท 13 hours ago
PBX Operator
Savannah, GA
Full-time
Onsite
New Grad, Entry LevelKessler Collection is a portfolio of artistically inspired boutique hotels, known for their unique design and luxurious accommodations. The PBX Operator is responsible for ensuring efficient communication within the hotel, providing attentive customer service, and handling various communication tasks such as answering calls and relaying messages.
CommunitiesLeisureLifestyleReal EstateTravel
Responsibilities
Promptly answers telephone calls in a positive and clear voice with standard greeting
Is familiar with the operation and function of PBX counsel
Listens to ascertain the correct extension and accurately transfers the call
Records accurate messages and recalls for guests as requested by reading and verbally reciting messages to the guests
Receives wake up call information, inputs cautiously into the automated wake-up system and verbally confirms time to guest
Is familiar with the operation of the resort two way radio communication system
Acts as a dispatcher for security, guest services and property operations employees
Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc
Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc
Operates facsimile to send, receive. Operates photo copier
Shops competition for rates and availability
Remains calm and polite especially during emergency situations and / or heavy resort activity
Knowledgeable of resort emergency procedures and part played in them
Completes guest callback and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved
Assists front desk associates as needed
Performs other duties as requested by supervisor
Maintains clean and safe work environment
Clocks out at end of shift and departs property until next scheduled shift
Qualification
Required
High School diploma or equivalent and/or experience in a hotel or related field preferred
Flexible and long hours sometimes required
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Company
Kessler Collection
An inspiring collection of hotels, restaurants, and experiences await.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Luckett
Chief Operating Officer
Mark Kessler
President & COO - Design and Development
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