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WellNow Urgent Care · 3 hours ago

Regional Director Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

$90K/yr - $90K/yr

3+ years exp

WellNow Urgent Care is dedicated to providing the best care by investing in their colleagues and expanding their services. The Regional Director Operations will oversee multiple Multi-Site Managers to ensure operational goals are met, while also supporting the growth and development of their assigned region.

BiotechnologyHealth CareHospitalWellness

Responsibilities

Directs and leads a team of approximately six Multi-Site Managers overseeing twelve WN sites. Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals

Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions

Regional Director Operations utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency

Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region

Implement strategies that would support best practices in hiring and retention

Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards

Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency

Partners with Senior Director of Operations to evaluate Multi-Site Managers’ performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed

Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site

Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and culture

Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience

Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget

Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers

Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and objectives

To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region

Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas

Conducts weekly calls and individual statuses with the Multi-Site Managers in their region

Works weekend on-call rotations as needed

Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training. Ability to connect with both Providers, clinical teams both on an individual level and in groups

Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience

Other duties as assigned

Qualification

Operations ManagementEmployee ManagementHealth Information TechnologyProject ImplementationInterpersonal SkillsMicrosoft Office SuiteCommunication SkillsProblem-Solving SkillsDetail-Oriented

Required

Significant travel required – 90% of the time

3-5 years' experience supervising staff or documented performance

Ability to work both independently and in a team environment

Strong interpersonal and communication skills and the ability to work effectively with a wide range of people

Strong presentation, employee management, and project implementation skills

Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports

Skill in organizing and establishing priorities

Must be detail-oriented and well organized

Excellent problem-solving skills

High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills

Must have valid driver's license and auto insurability

Ability to work flexible schedule including days, nights and weekends

High School or GED required

Preferred

College degree preferred

Benefits

Parental leave

Continuing education opportunities

Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage

401(k) plan with a company match for your future financial security

Free urgent care visits for you and your immediate family members

Opportunities for promotional growth as we continue to expand our presence

Monthly bonus based on your performance and productivity

Company

WellNow Urgent Care

Glassdoor2.6

WellNow Urgent Care is one of the fastest-growing providers of urgent medical care, virtual care, occupational health services and clinical research in the United States.

Founded in 2011

Nashville, Tennessee, USA

1001-5000 employees