RTS - Regional Transit Service ยท 1 day ago
Customer Service Representative Part-Time
Rochester, NY
Part-time
Onsite
Entry Level
$19.82/hr - $19.82/hr
2+ years expRegional Transit Service (RTS) is a regional transit authority established by New York State, recognized as one of the best-run transit systems in the nation. The Customer Service Representative is responsible for assisting customers with inquiries regarding schedules, fares, and services while embodying the company's core values.
Air TransportationRailroadTransportation
Responsibilities
Receives, researches, and answers customer inquiries and requests regarding schedules, fares, special services, programs, and other related events
Receives and places Community Partner pass orders
Processes verbal and written requests for system information, programs, additional service, and timetables
Receives and answers inquiries from departments and branches regarding Customer Service responsibilities
Updates and maintains the Customer Service Department's system reference guides
Participates in programs, presentations, and displays that require extensive customer contact
Works on special projects or assignments as needed
Distributes materials from other departments
Exhibits the RTS WAY and brings our values to life every day
Other duties as assigned
Primarily assigned to the Customer Service Phone Center. Could also be required to work at the Main St. Front Desk or at the Transit Center
Qualification
Required
High School Diploma or GED required
At least 2 years of customer service experience in a call center environment
Ability to perform a variety of routine duties involving the use of procedures and the application of clearly prescribed standard practice where the employee could make minor decisions and use some judgment
Ability to work with objectives defined by supervisor or by explicit procedures and rules. Assignments and the performance of tasks and activities are reviewed by supervisor in detail with the employee. Situations not covered by rules or procedures are referred to the supervisor
Proficient computer skills, including basic knowledge of Microsoft Office and Trapeze FX, and intermediate knowledge of salesforce.com, our Customer Relationship Management System, Where's My Bus, Account Based Ticketing, Routematch ride scheduling and the internet, especially Google Maps
Excellent customer service skills
Excellent verbal and written communication skills
Strong time management skills
Preferred
Familiarity with Rochester and its streets preferred
Knowledge of bus routes preferred
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Company
RTS - Regional Transit Service
Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming counties.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Miguel Velazquez
CEO
Christopher Dobson
Chief Operating Officer
Company data provided by crunchbase