CJ Logistics America · 5 hours ago
Customer Service Representative
Evadale, TX
Full-time
Onsite
Entry Level
$19.06/hr - $20/hr
1+ years expCJ Logistics America is seeking a Customer Service Representative who will serve as the first point of contact for customers at the Welcome Center or Customer Service Office. The role involves managing communications, maintaining schedules, processing paperwork, and supporting logistics operations in a fast-paced warehouse environment.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently
Communicate appointment schedules, status updates, and issue resolutions to customers and team members
Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities
Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software
Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free
Assign dock doors and update door and yard reports for trailer inventory
Sign drivers in and out, verifying identification and paperwork accuracy
Reconcile inbound shipments with packing slips and manage drop lot activities
Process and schedule all carrier appointments
Support shipping and receiving functions as needed, demonstrating flexibility across the team
Report errors or discrepancies to leadership to ensure accuracy and compliance
Participate in all required training and professional development
Follow all safety, operational, and record-keeping policies
Perform all duties in a safe, timely, and professional manner
Perform other related job duties as assigned or required
Qualification
Required
High School Diploma or GED Equivalent – or equivalent relevant experience
1-2 years of related work experience
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Basic math and reading skills
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
Effective problem-solving and interpersonal skills
Effective interpersonal skills with the ability to work with internal and external customers
Preferred
Previous shipping and receiving experience in a warehouse environment
Prior experience with warehouse management systems (WMS) or AS400
Experience with electronic scheduling and logistics software
Ability to work in a high-volume, fast-paced setting
Company
CJ Logistics America
CJ Logistics America is a North American-based integrated supply chain service organization with operations in the United States, Mexico, and Canada.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Heller
Chief Operating Officer
Aaron Dumbauld
Director, Strategic Partnerships
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