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Clay · 3 days ago

People Operations Generalist

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Clay is a company dedicated to helping organizations realize their growth ideas through creativity and innovation. The People Operations Generalist will develop and manage HR processes, benefits programs, and compliance frameworks to support the company's rapid global expansion while maintaining its unique culture.

Computer Software

Responsibilities

Build Processes that Remove Friction Design and implement end-to-end employee lifecycle processes that balance consistency and automation with a human touch

Develop globally-inclusive approaches to leave management, immigration, employment classification, and core policies/programs

Evaluate clay’s current tech stack. Identify gaps and build a comprehensive systems strategy that prioritizes cohesion and data integrity

Design Benefits That Actually Benefit People Own the full benefits lifecycle, from vendor management and negotiation to comprehensive program review, ensuring offerings remain competitive, aligned with employee needs, and reflect Clay’s commitment to supporting our people

Design and deliver benefits communications that are clear, accessible, and helpful

Build scalable benefits processes that work across multiple states and countries, partnering with Finance on budget planning and cost analysis

Champion Compliance Without Bureaucracy Manage leave of absence programs (parental leave, medical leave, disability) with empathy and attention to the human on the other side of the process

Build and streamline compliance and operational workflows by proactively monitoring federal, state, and international regulatory requirements

Manage statutory compliance requirements and ensure all documentation, audits, and reporting are up to date

Build compliance infrastructure for international employment classification as we expand globally

Scale Globally, Think Locally Support global expansion while maintaining the unique cultural DNA that makes each Clay office special

Navigate benefits compliance and employment regulations across different countries and jurisdictions while ensuring equitable experiences for all employees

Qualification

People OperationsBenefits AdministrationCompliance ManagementHRIS PlatformsStakeholder ManagementAnalytical SkillsVendor NegotiationIntellectual CuriosityProblem-SolvingCommunication SkillsDocumentation Skills

Required

8-10 years in core People Operations or Generalist roles, with significant benefits administration and compliance experience

Deep expertise with Rippling (or similar HRIS platforms) and knowledge of the current HR systems ecosystem

Experience managing programs end-to-end, including strategic design, internal stakeholder management, implementation, and employee communications

Previous success building (and/or significantly improving!) People Ops infrastructure at a scaling startup (ideally 200-1000+ employees)

Vendor negotiation and onboarding

Exceptional stakeholder management skills — you can work with everyone from employees navigating complex benefits questions to Finance partners managing budgets

Strong analytical and problem-solving abilities with attention to detail (critical for benefits compliance and data accuracy)

Bias toward action balanced with strategic thinking

Comfortable with building accessible and delightful documentation

Intellectually curious about the intersection of technology, operations, and human experience

Outstanding written and verbal communication skills