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Continental Finance Company · 6 hours ago

Operations Vendor Analyst

Wilmington, DE

Full-time

Hybrid

Mid Level

3+ years exp

Continental Finance Company is a leading financial technology firm specializing in credit card options for consumers with less than perfect credit. They are seeking an Operations Vendor Analyst to support their Operations team by managing system configurations and serving as a liaison with Fiserv for credit processing.

CreditCredit CardsFinancial Services

Growth Opportunities

Responsibilities

Serve as a point of contact for Incident reporting for day-to-day operational issues. Coordinating efforts toward remediation with Fiserv staff as needed

Meet weekly with Fiserv’s Client Partner Manager to review open issues and projects to ensure CFC’s needs are addressed and remediate in a timely manner

Working across various internal departmental lines and with the Senior Analyst to ensure that CFC’s Fiserv system configuration needs are meeting current organizational needs

Monitor changes to the Federal Reserve Prime Rate, CFC Operational updates, Marketing initiatives, etc. and plan/execute Fiserv system updates as directed

As needed, create, and maintain Fiserv’s system configuration to ensure cardholder plastics are mailed according to regulatory requirements, and include the proper cardholder agreements, bank privacy policy documents and branded plastic based on the product offering

As directed, create, and maintain Fiserv’s system configuration for customer letters generated via the Fiserv Optis credit processing system on CFC’s behalf; ensuring that requirements such as regulatory footers, mini-Miranda verbiage, etc. are met

Manage the Fiserv system configuration for card carriers, letters and statements when required

Monitor Fiserv’s performance in statement and letter mailing as related to contractual Service Level Agreements. Reporting results monthly to the Executive Team

Qualification

Fiserv OptisCredit Card ProcessingAnalytical SkillsTechnical SkillsBusiness Operations KnowledgeCommunication SkillsTime ManagementCritical Thinking

Required

Bachelor's degree in a related field or equivalent work experience

Minimum of 3-5 years' experience related to core credit card processing

Knowledge of Fiserv Credit Card processing including Optis, PCF, Decision Quest, DMM, Web Track and Credit Bureau reporting

Excellent oral and written communications skills

Demonstrated ability to manage time and prioritize projects to meet deadlines

General knowledge of business operations, objectives, strategies, process, and information flow

Excellent critical thinking skills to help solve business problems and make decisions

Excellent analytical and technical skills

Benefits

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)