Capital Management Services, LP · 6 days ago
Call Center Agent - National Bank
Buffalo, NY
Full-time
Hybrid
New Grad, Entry Level
$17/hr - $18/hrCapital Management Services is a compliance-focused call center headquartered in Amherst, NY, specializing in 1st party collections for a national bank. They are seeking professional, tech-savvy team members to assist customers with their credit card payments and promote a positive customer experience.
Financial Services
Responsibilities
Call current customers to remind them of recently missed payments
Assist customers in understanding options to resolve their past-due balances
Utilize technology systems for account updates and documentation
Handle both outbound and inbound calls professionally
Promote a positive customer experience and represent the bank's offerings
Qualification
Required
Excellent verbal communication and active listening skills
Strong customer service experience (retail, hospitality, or call center)
Comfortable using computer systems and entering data accurately
Typing proficiency
Must be able to work in-office in Amherst, NY (14221)
Preferred
1st party collections, financial services, or debt resolution experience
Bilingual/multilingual skills are a plus
Benefits
Health, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO)
On-the-job trainingcareer development
Work-from-home opportunities
Employee referral bonuses
Advancement opportunities
Company
Capital Management Services, LP
Capital Management Services, LP is a Nationally recognized industry leader in Accounts Receivable Management services.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rachael Weiss Small
Partner/Chief Executive Officer
Recent News
Company data provided by crunchbase