JPMorganChase · 14 hours ago
Client Service Associate I
Wilmington, DE
Full-time
Onsite
New Grad, Entry LevelJPMorgan Chase is a leading financial institution offering innovative financial solutions. The Client Service Associate I will oversee and develop the Client Services team, ensuring exceptional customer experiences and operational excellence while managing a call center environment.
Asset ManagementBankingFinancial Services
Responsibilities
Manage, coach, and develop Client Service Specialist to achieve high performance and professional growth
Deliver onboarding and ongoing training, including the creation and maintenance of training materials and knowledge resources
Set clear expectations and provide ongoing support to ensure optimal team performance
Oversee daily operations, including scheduling to ensure adequate coverage during business hours
Monitor and manage team performance against key Service Level Agreements (SLAs) (e.g., average speed of answer, call abandonment rate, incident resolution, customer satisfaction scores)
Handle and resolve customer escalations with professionalism and empathy
Support the team by handling inbound calls, emails, and cases as needed
Ensure team compliance with all relevant regulations (e.g., HIPAA, PCI)
Develop and maintain Salesforce Solutions and Knowledge Articles for the team
Qualification
Required
Bachelor's degree required
Demonstrated ability to think critically and propose technical solutions to customer issues
Proven creative and analytical problem-solving skills
Strong organizational skills; able to manage a team in a fast-paced, deadline-driven environment
Sound judgment in setting customer expectations and managing sensitive situations
Excellent written and verbal communication skills; strong interpersonal abilities
Preferred
Experience managing a team of 5 or more preferred
Experience supporting technology solutions preferred
Knowledge of healthcare and/or financial services preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
Company data provided by crunchbase