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xAI · 5 hours ago

Supervisor, Safety

Bastrop, TX

Full-time

Onsite

Mid, Senior Level

$105K/yr - $105K/yr

5+ years exp

xAI is focused on creating AI systems to aid humanity's pursuit of knowledge. The Safety Supervisor will lead a team to oversee content moderation, customer support, and data curation operations, ensuring safety and quality on the platform.

Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning

Growth Opportunities

Responsibilities

Supervise and mentor Safety Associates & Analyst, ensuring efficient case, ticket, and data resolution

Oversee content moderation and customer support to combat spam, fraud, and harmful content, enforcing policies impartially

Manage operations, including scheduling, hiring, performance, and workflow quality

Foster excellence and engagement through mentoring, coaching, performance reviews, and training

Develop gamified strategies to motivate and reward high performers

Lead platform sweeps to proactively address bugs and moderation issues, collaborating on automated enforcement solutions

Coordinate with shift leads and teams for smooth transitions, case handoffs, and timely task prioritization to meet safety and data goals

Work with stakeholders to define project scope, refine quality guidelines, and represent workflows. Resolve high-profile escalations end-to-end, communicating clearly with senior stakeholders

Optimize resources and processes for consistent, high-quality results, exceeding industry standards in content moderation and data quality

Analyze data to identify inefficiencies, ensure annotation integrity, and provide actionable insights for improvements, policy development, and strategic decision-making

Act as a key feedback loop for product engineering and policy teams, improving tools, analytics, and services that enhance safety and data workflows

Partner with technical teams to refine internal tools, develop annotation methodologies, and stay ahead of industry trends that impact safety and data curation

Qualification

Safety OperationsContent ModerationData AnalysisTeam ManagementData VisualizationCustomer SupportAI/ML ConceptsProject ManagementCommunication SkillsDetail-oriented

Required

Bachelor's Degree in data science, computer science, business management, or a related field OR equivalent relevant experience

5+ years of operations experience, including 2+ years managing Safety Operations or Customer support roles alike. This includes leadership of small to medium-sized teams in content moderation, customer support, data curation or similar

Proven ability to guide and mentor teams, with a track record of fostering continuous learning and high performance

Expert-level knowledge of safety operations, content moderation, or data quality processes, with credibility among senior stakeholders

Strong data/analytical skills, with experience using data visualization tools to identify trends, anomalies, and actionable insights

Excellent written and verbal communication skills, capable of articulating technical concepts to diverse audiences

Comfortable working flexible 365 24/7, US shift operations, weekends, holidays, and being on-call in exigent circumstances with multinational teams, in an operations center. You are expected to work the following days: Tues-Sat or Sun-Thurs we are a 5 day in office company

Detail-oriented, with a bias for action, execution, and impact in fast-paced environments

An active X user with a passion for making the platform safer and more supportive