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Orange County United Way · 1 day ago

FAMILY SYSTEM SPECIALIST

Irvine, CA

Full-time

Onsite

Mid Level

$24/hr - $27/hr

Orange County United Way is dedicated to supporting families experiencing homelessness through the Family Coordinated Entry System. The Family System Specialist plays a critical role in facilitating equitable access to homeless services, fostering collaboration among community partners, and ensuring consistent service delivery across designated Access Points.

Non Profit

Hiring Manager

Angela N.

Responsibilities

Serve as the primary liaison for Access Points within the assigned Service Planning Area

Identify service gaps and inconsistencies in care; escalate concerns to the Family System Manager

Ensure Access Points adhere to FCES standards and protocols

Respond to operational needs and provide ongoing support to Access Point staff

Assist in the development and implementation of new resources and services

Strengthen quality assurance processes for data collection and service tracking

Deliver technical assistance, training, and coaching to Access Point teams

Monitor and analyze FCES data to identify trends, gaps, and opportunities for improvement

Collaborate with the Family System Manager to meet reporting requirements and inform strategic decisions

Prepare regular reports, presentations, and visual data summaries (charts, graphs, etc.)

Utilize HMIS and other data systems to generate monthly, quarterly, and annual performance reports

Collaborate with partner agencies to address housing barriers for high-needs families

Advocate for appropriate services and resources for unhoused or at-risk households

Facilitate warm handoffs to service providers to ensure continuity of care

Provide tailored support and technical guidance to Access Points serving vulnerable populations

Co-lead monthly FCES All-User Meetings to share updates, best practices, and training opportunities

Maintain accurate and confidential records in accordance with professional standards

Share success stories, progress updates, and key metrics with the Family System Manager

Participate in internal meetings, match meetings, and other FCES-related gatherings

Represent FCES at community meetings, subcommittees, and public events

Cultivate and strengthen partnerships with agencies and service providers across Orange County

Qualification

HMIS/Clarity experienceData managementMicrosoft ExcelBachelor’s degreeProfessionalismLanguage skillsOrganizational skillsCommunication skillsProblem-solving skillsTeamwork